Service Desk Intern/Analyst

Position Summary

Brown Gibbons Lang & Company (BGL) is a leading independent investment bank and financial advisory firm serving the middle market, headquartered in Cleveland with offices in Chicago and New York.

The Service Desk Intern is a paid, hands-on internship within BGL’s IT team, designed for a student or early-career candidate who wants real enterprise experience in a professional, fast-paced environment. Reporting to the Service Desk Lead, the intern assists with day-to-day support tickets, device preparation, and end-user assistance while shadowing experienced analysts and building practical skills in Microsoft 365, Intune, and modern IT operations. The role emphasizes learning by doing, with responsibilities expanding as skills develop.

Key Responsibilities

• Ticket assistance — Assist with logging, triaging, and resolving entry-level support tickets in FreshService under the guidance of the service desk team.
• Device preparation — Help prepare, image, and deploy workstations and peripherals, learning Windows Autopilot and Microsoft Intune enrollment hands-on.
• End-user support — Provide basic, friendly support for common hardware, software, and account questions, escalating anything beyond scope.
• Shadowing & learning — Shadow service desk analysts and senior IT staff to learn Microsoft 365 administration, endpoint management, and IT operations in a regulated environment.
• Inventory & asset support — Assist with hardware inventory, asset tagging, and equipment organization.
• Documentation — Contribute to knowledge base articles and how-to guides as resolutions are learned.

What You’ll Learn

• Enterprise Microsoft 365 administration and identity basics (Entra ID).
• Modern endpoint management with Microsoft Intune and Windows Autopilot.
• Professional service desk operations, ticketing discipline, and customer service in a financial-services setting.
• How IT supports security and compliance in a FINRA-regulated firm.

Qualifications

• Currently enrolled in, or a recent graduate of, an information technology, computer science, or related program — or equivalent demonstrated technical aptitude.
• Working familiarity with Windows and Microsoft 365 applications.
• Strong customer-service instincts, curiosity, and willingness to ask questions.
• Reliability, professionalism, and the ability to handle confidential information appropriately.

Brown Gibbons Lang & Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.