Information Technology Coordinator

Information Technology Coordinator

Job Summary

Are you interested in building hands-on experience in IT within a data-driven, fast-paced asset management environment? We are seeking a detail-oriented and technically curious IT Coordinator to support the firm’s day-to-day technology operations and broader automation initiatives. 

In this role, you will provide first-level technical support across the organization, help monitor system performance, and contribute to projects involving automation, data management, and AI tools. This position is well-suited for someone who enjoys problem-solving, understanding how systems work, and applying technology to improve efficiency. You’ll gain exposure to both user support and behind-the-scenes infrastructure that keeps the firm running effectively. 

This is a full-time role based in our Louisville, KY office. Candidates are asked to include a cover letter with their application.

Reports to: IT Manager

Location: Louisville, KY

Work Arrangement: In-office

Status: Full-time

A Typical Day May Involve:

• Providing first-level technical support to associates, troubleshooting hardware, software, and connectivity issues.
• Assisting with user account management, including onboarding/offboarding tasks using Active Directory, Microsoft Entra, and related tools.
• Monitoring system and network performance, identifying issues, and helping maintain software licenses and upgrade schedules.
• Supporting IT projects such as SharePoint migrations, system upgrades, and implementation of new tools.
• Building or enhancing automated workflows and assisting in migrating legacy processes to modern platforms.
• Collaborating with the firm’s external IT provider to resolve escalated issues.
• Documenting processes, creating user guides, and improving internal knowledge resources.
• Tracking and managing help desk requests to ensure timely resolution in line with service expectations.
• Assisting with software deployment and maintaining deployment pipelines.
• Helping team members adopt technology effectively by explaining tools and troubleshooting issues in a clear, approachable way.

Experience and Qualifications:

• Pursuing or recently completed a B.S. in a quantitative or technical field (e.g., Computer Science, Information Systems, Engineering, Mathematics).
• Working knowledge of IT systems, including hardware, software, networking, and Microsoft 365.
• Familiarity with programming or scripting languages such as Python and SQL; exposure to VBA or automation tools is a plus.
• Understanding of basic cloud computing concepts and interest in DevOps or software development best practices.
• Exposure to AI tools, with an understanding of their practical applications, limitations, and security considerations.
• Strong problem-solving skills with the ability to research issues and work independently when needed.
• Ability to communicate technical concepts clearly to non-technical users across all levels of the organization.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
• Demonstrated curiosity and initiative, with a desire to understand how systems work and improve them.
• Interest in financial services or asset management is preferred.
• Relevant certifications (e.g., CompTIA A+, Network+, Azure) or prior internship experience are a plus.

What River Road Asset Management Offers: 

• An entrepreneurial work environment that encourages new ideas and emphasizes diversity of thoughts, attributes, identities, experiences, and backgrounds
  • Firm-sponsored training and development as well as support while pursuing external education/certification opportunities
• Hybrid work arrangements, to include:
  • Firm-provided home office equipment
  • Firm-paid cell phone
• On days you work in the office, you’ll enjoy:
  • Firm-paid parking in the 4th Street Live Parking Garage
  • Firm-paid lunches, delivered to the office each day
  • And so many other convenient amenities
• Competitive base + bonus compensation structure
• A comprehensive benefits package designed to support the overall wellbeing of our employees and their families:
  • Health insurance (95% of premium paid by firm)
  • Firm-funded HSA and HRA (between the two sources, full in-network medical deductible for individual and/or family covered)
  • Dental and Vision insurance (95% of premium paid by firm))
  • Firm-paid employee Life/AD&D insurance 
  • Firm-paid spouse Life/AD&D insurance 
  • Firm-paid Long-Term Disability
  • 401k with firm-paid safe harbor contributions and discretionary profit-sharing contributions
  • Firm-paid Employee Assistance Program
  • Paid time off and paid leave policies

About River Road Asset Management

River Road Asset Management is committed to being a leading, world-class provider of value-oriented equity asset management services. 

Established in 2005, River Road specializes in value-oriented equity management for institutional investors around the world. We believe our people are our greatest asset. At River Road we offer our associates a culture of integrity, respect, entrepreneurial thinking, teamwork and shared rewards. 

Learn more about River Road Asset Management.

Diversity, Equity & Inclusion Statement

We believe diversity is at the core of all highly effective entrepreneurial teams. It is through diversity of thoughts, attributes, identities, experiences, and backgrounds that great ideas are born, obstacles are overcome, and objectives are achieved. In our commitment to building and retaining a diverse workforce, we are dedicated to equity and inclusion in every aspect of the associate lifecycle and the culture that shapes the River Road work experience.

Supporting Equal Employment Opportunity Statement

River Road Asset Management provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws. The firm complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

River Road Asset Management expressly prohibits any form of unlawful harassment based on race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability or veteran status. Improper interference with the ability of River Road Asset Management associates to perform their job duties is not tolerated.