Branch Manager

Job description:

About the role

Web-Don is hiring a Branch Manager to own the full operational and commercial performance of our Charlotte campus, which spans facilities on Ameron Dr. and Terminal St. You will run a branch that fulfills orders accurately and on time, controls costs, and keeps people and equipment safe — while making sure every customer interaction supports the sales that keep the branch growing.

This is a high-accountability leadership role. Operations comes first: a branch that runs well is a branch that sells well. If you take pride in a warehouse and inside-sales team that hits its numbers, fixes problems fast, and earns repeat business, we want to talk to you.

What you'll own

Operations (your first priority):

• Fulfillment and throughput — drive order accuracy, and on-time delivery as daily, non-negotiable metrics; flag backorders and supply disruptions before customers ask.
• Inventory integrity — keep physical inventory accurate at or above company standard; minimize shrink, damage, and dead stock; partner with the Inventory Manager on receiving, cycle counts, and stock rotation.
• Facilities, equipment, and safety — keep the campus operational, organized, and safe; enforce the corporate safety program and full OSHA compliance without exception.
• Cost and efficiency — own the branch's operational cost structure; drive labor efficiency, reduce waste and rework, and control freight and overhead within budget.

Sales support (your second priority):

• Treat every order, delivery, and issue resolution as a sales event that earns — or loses — repeat business.
• Equip inside sales with accurate, real-time inventory and lead-time information so they can quote with confidence.
• Know the branch's revenue, gross margin, and profitability targets, and make operational decisions with full margin awareness.

People and team (the foundation):

• Maintain appropriate staffing levels; run structured quarterly performance reviews; address underperformance promptly and recognize strong work specifically.
• Develop your people
• Collaborate across branches, share what works, and help standardize processes company-wide.

How success is measured

This role is held to specific, reportable standards, including:

• On-time delivery rate at or above company target (tracked weekly)
• Order accuracy at or above company target (errors per 100 orders)
• Inventory accuracy at or above company target on cycle counts
• Branch gross margin and revenue at or above target (reviewed monthly)
• Operating costs within approved Opex and Capex budgets
• Zero preventable OSHA recordables; monthly safety audits completed
• 100% of direct reports reviewed on schedule; team engagement at or above company baseline

What we're looking for

• 5+ years of experience managing operations, a branch, a warehouse, or a distribution facility.
• A track record of hitting fulfillment, accuracy, and cost targets in a fast-moving environment.
• Working knowledge of inventory management, OSHA / workplace safety, and budget ownership (Opex/Capex).
• Proven people leadership — hiring, coaching, performance management, and developing a bench.
• Commercial awareness: you understand how operational choices affect revenue and gross margin.
• Strong communicator who raises risks early and brings solutions, not just problems.

Compensation and how to apply

Starting salary from $75,000 per year, plus a performance-based incentive. Web-Don is an equal opportunity employer; we welcome applicants of all backgrounds and base hiring decisions on qualifications and ability to perform the role.

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Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person