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As a Live Chat Operator at Law Offices of Richard Franzblau LLC, you will serve as the first point of contact for prospective and existing clients through the firm's website and digital communication channels. Your primary responsibility is to provide prompt, courteous, and professional assistance, answer general inquiries, gather client information, schedule consultations, and direct legal matters to the appropriate attorney or department. The firm focuses on business law, commercial real estate, franchise law, hospitality law, bankruptcy, estate planning, and related legal services.

Key Responsibilities:

  • Respond to client inquiries via live chat, email, and other online messaging platforms.
  • Provide general information about the firm's legal services without offering legal advice.
  • Collect prospective client information and complete intake forms accurately.
  • Schedule consultations and appointments with attorneys.
  • Route inquiries to the appropriate legal team or department.
  • Maintain detailed records of client interactions using CRM or case management software.
  • Follow up with prospective clients when appropriate.
  • Ensure all communications are professional, confidential, and compliant with firm policies.
  • Escalate urgent or complex matters to attorneys promptly.

Required Skills:

  • Excellent written English communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to multitask in a fast-paced environment.
  • High attention to detail and organizational skills.
  • Proficiency with live chat software, CRM systems, and Microsoft Office or Google Workspace.
  • Ability to maintain confidentiality and professionalism.
  • Strong problem-solving and time management abilities.

Preferred Qualifications:

  • Previous experience in customer service, live chat support, or legal intake.
  • Familiarity with legal office procedures or case management software.
  • Experience with platforms such as Zendesk, Intercom, LiveChat, or similar customer support tools.

This description aligns with the firm's client service focus and publicly listed Online Chat Specialist responsibilities while reflecting the legal environment in which the role operates.