Recovery Support Lead

Jamestown Salish Seasons (JSS) is seeking an experienced Recovery Support Lead to join our 16-bed voluntary residential behavioral health treatment facility providing 24/7 crisis stabilization and inpatient behavioral health services.

This leadership role builds upon the Recovery Support Assistant position by combining direct resident care with frontline shift coordination. As the Recovery Support Lead, you will provide guidance and real-time support to Recovery Support Assistants while helping maintain a safe, trauma-informed, recovery-oriented, and culturally grounded healing environment for residents experiencing behavioral health crises.

If you are a compassionate leader who thrives in a collaborative environment and is passionate about supporting individuals on their recovery journey, we encourage you to apply!

Why Join Jamestown Salish Seasons?

Make a meaningful difference in the lives of individuals experiencing behavioral health crises.

Work alongside a collaborative, multidisciplinary care team.

Leadership opportunity with hands-on resident engagement.

Comprehensive benefits package.

Supportive workplace focused on wellness, recovery, and professional growth.

Predictable rotating schedule with concentrated days off.

Schedule

Full-Time | Panama 12-Hour Rotating Schedule

2 days on, 2 days off, 3 days on

2 days off, 2 days on, 3 days off

Repeating rotation

Shift Hours: 7:00 AM – 7:00 PM or 7:00 PM – 7:00 AM

Includes days, nights, weekends, and holidays

Essential Functions

Resident Safety & Healing Environment

Perform all core Recovery Support Assistant responsibilities, including safety monitoring, therapeutic engagement, and environmental awareness.

Conduct regular, documented resident safety checks and support overall milieu stability.

Utilize verbal de-escalation, redirection, and trauma-informed engagement techniques.

Model a calm, supportive, and visible presence within the milieu.

Support team response to resident needs, including crisis situations, in alignment with training, protocols, and supervision.

Shift Leadership & Coordination

Serve as the designated lead staff member on assigned shifts, maintaining awareness of unit activity, staffing, and resident needs.

Coordinate shift assignments, workflow, and coverage to support safe and consistent operations.

Coordinate shift logistics, including meal breaks and floor assignments, to maintain safe observation ratios.

Provide real-time direction, prioritization, and support to Recovery Support Assistants throughout the shift.

Monitor unit flow and proactively address emerging needs related to safety, staffing, and resident care.

Make real-time decisions within scope to support safe and effective unit operations, escalating as appropriate.

Act as the primary point of contact for operational needs during the shift.

Respond to and help coordinate team response during urgent or high-acuity situations in alignment with training and program expectations.

Escalate concerns, incidents, or operational issues to the Associate Clinical Manager, nursing staff, or leadership as appropriate.

Support and reinforce accountability to program standards, routines, and expectations across the team.

Resident Support & Engagement

Support residents with daily living activities and general day-to-day needs within the program environment.

Facilitate and participate in resident leisure, recreation, and recovery-oriented activities such as games, wellness groups, and community outings.

Provide safe transportation for residents to appointments, approved activities, or other program-related needs.

Encourage respectful participation, engagement, and relationship building within the therapeutic milieu.

Operational & Facility Support

Support daily operations of the unit, including meal service coordination, environmental readiness, and workflow.

Assist in maintaining a clean, welcoming, and organized environment that reinforces dignity and recovery.

Reinforce team adherence to operational processes and expectations.

Assist with medication room workflow support (stocking, organization, escorting residents) but does not prepare, handle, or administer medications.

Team Support & Mentorship

Provide guidance, direction, and real-time support to new and existing staff.

Model professionalism, accountability, and respectful communication.

Foster a collaborative, team-based environment grounded in shared responsibility and care.

Reinforce expectations and address immediate performance or conduct concerns, escalating when appropriate.

Documentation & Team Collaboration

Support accurate and timely documentation practices across the team.

Facilitate clear and consistent shift handoff communication.

Responsible for facilitating warm handoffs between shifts.

Communicate relevant observations, concerns, and incidents to leadership in a timely manner.

Collaborate closely with the multidisciplinary care team to support continuity and quality of care.

Monitor completion and follow-through of documentation, incident reporting, and shift communication.

Serve as the designated electronic medical record (EMR) "super user" and support Recovery Support Assistant compliance with documentation requirements.

Minimum Requirements

High School Diploma or equivalent.

Two (2) years of experience in behavioral health, residential care, direct support, or a related human services field; or an equivalent combination of experience and demonstrated transferable skills in high-interaction, service-based environments.

Demonstrated ability to remain calm, make sound decisions, and support others in dynamic or high-stress situations.

Ability to provide direction and support to peers during routine and emergent situations.

CPR/First Aid Certification and Washington State Food Handler Card (or ability to obtain during onboarding).

Valid driver's license and ability to travel locally and regionally as needed.

Successfully pass a criminal background investigation.

Knowledge, Skills & Abilities

Ability to remain calm, professional, and supportive in high-stress situations.

Apply trauma-informed and recovery-oriented practices.

Strong verbal communication and interpersonal skills.

Build rapport while maintaining therapeutic boundaries.

Support a safe, structured, and emotionally supportive milieu.

Demonstrate resilience and commitment to personal wellness.

Work respectfully with individuals from diverse cultural and lived experience backgrounds.

Engage individuals in a respectful, non-judgmental manner.

Support individuals in distress using non-clinical approaches.

Maintain confidentiality in accordance with HIPAA and 42 CFR Part 2.

Document services clearly and accurately.

Support culturally respectful practices and environments.

Demonstrate professionalism, reliability, and ethical conduct.

Work effectively within a multidisciplinary clinical team.

Support individuals experiencing behavioral health challenges.

Work effectively with individuals from tribal and underserved communities.

Perform other duties as assigned that are consistent with the scope and purpose of this role.

Cultural Competencies

Support a culturally respectful, community-centered healing environment that honors Jamestown's traditions, values, and holistic wellness philosophy. Use culturally responsive and recovery-oriented language that reinforces dignity, belonging, and whole-person wellness while supporting the mission of Jamestown Salish Seasons.

Preferred Qualifications

Experience working in a 24/7 or shift-based care environment.

Previous experience providing informal leadership, mentorship, or team support.

Experience supporting shift coordination, staff direction, or operational flow in a care-based environment.

Familiarity with recovery-oriented and trauma-informed care approaches.

Physical Requirements & Working Condition

Work is performed in a residential behavioral health treatment setting.

Leadership support, team collaboration, and routine debriefing practices are incorporated to promote staff wellness and resilience in this emotionally demanding environment.

Regular interaction with residents and staff in a professional, respectful environment.

Full-time Panama 12-hour rotating schedule: 2 days on, 2 days off, 3 days on, 2 days off, 2 days on, 3 days off (repeating), with 7:00 AM–7:00 PM or 7:00 PM–7:00 AM shifts. Schedule includes days, nights, weekends, and holidays while providing predictable rotations and concentrated days off.

Requires frequent walking, standing, monitoring, and active engagement throughout the facility.

May respond to urgent resident support and safety situations consistent with role training and program expectations.

Must be able to lift, push, and carry up to 25 pounds unassisted.

Must be able to stand, walk, bend, squat, climb, twist, and sit for extended periods.

Requires manual dexterity, eye-hand coordination, and the ability to distinguish letters, numbers, and symbols.