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AAA Branch Member Specialist

AAA Central Penn
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Join AAA Central Penn and be part of a trusted brand that puts people first. As a Member Specialist at our branch locations in Harrisburg, Lititz, and the Giant Food Store in Enola, you’ll step into a high-demand, customer-focused role. Our members count on us when it matters most—and you can be the reason they leave with peace of mind and a smile. You’ll provide personalized, face-to-face support, build lasting relationships, and help members get the most out of their AAA benefits.

 If you’re looking for a stable, rewarding career opportunity with room to grow, this is your chance to deliver exceptional service while making an impact—starting at $17.65 per hour.

 

What Makes This Role Exciting:

  • Variety in your day – no two interactions are the same
  • Meaningful, purpose driven, face-to-face connections with members in your local community
  • A role where you can truly make a difference in someone’s day

 

What You Will Do to Make an Impact:

 

  • Deliver outstanding customer service by greeting members warmly and providing personalized support in a fast-paced branch environment
  • Drive membership growth and retention by assisting with new memberships, renewals, and account updates
  • Handle everyday member services, including maps, TripTiks, EZPass, and retail merchandise transactions 
  • Provide specialty services such as passport photos, International Driving Permits, and foreign currency
  • Expand your skillset by becoming a Notary Public (AAA covers the process and support)
  • Complete PennDOT services, including title transfers, registration, and licensing transactions
  • Connect members to the right solutions by referring them to AAA Travel Advisors and Insurance Agents
  • Promote AAA products and services by identifying opportunities to enhance the member experience
  • Maintain AAA’s high standards of service excellence, ensuring every interaction is positive and professional

What You Bring: 

  • High school diploma or equivalent
  • Customer service or sales experience is a plus
  • Willing to become a Notary Public in PA within 12 months (we’ll guide you through it)
  • Ability to pass a PA State Police background check for PennDOT services
  • Strong communication skills when helping customers in person, on the phone, or online
  • Good listening skills and ability to make helpful decisions
  • Comfortable adapting to new situations in a fast-paced environment
  • Basic comfort using computers and multiple systems

 

How We Support You:

 

  • Start earning time off right away with generous, front-loaded PTO—no waiting or accrual period required, plus 1 personal day for added flexibility.
  • Enjoy work-life balance with 8 paid holidays, including Christmas Eve and New Year’s Eve.
  • Comprehensive health coverage including Medical, Dental, and Vision insurance to keep you and your family covered.
  • Save for today and the future with a Health Savings Account (HSA) with employer contributions, Flexible Spending Accounts (FSA), and a 401(k) with up to 6% company match—fully vested from day one.
  • Company-paid protection with Life Insurance and Long-Term Disability coverage at no cost to you.
  • Give back and get rewarded—earn up to 3 additional PTO days each year for volunteering and participating in AAA Cares events.
  • Grow your career with Tuition Reimbursement to support your development and advancement.
  • Enjoy exclusive AAA perks, including a free AAA Premier Membership and discounts on travel, automotive services, batteries, and more.