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Senior Community Health Representative

NYU Grossman School of Medicine is one of the nation's top-ranked medical schools. For 175 years, NYU Grossman School of Medicine has trained thousands of physicians and scientists who have helped to shape the course of medical history and enrich the lives of countless people. An integral part of NYU Langone Health, the Grossman School of Medicine at its core is committed to improving the human condition through medical education, scientific research, and direct patient care. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

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Position Summary:

We have an exciting opportunity to join our team as a Senior Community Health Representative.

We have an exciting opportunity for a Senior Geriatric Community Health Worker (CHW) within the Ronald O. Perelman Department of Emergency Medicine. In coordination with the primary emergency department care team and the Geriatric Emergency Medicine (GEM) team, the Community Health Worker will actively support older adults in the emergency department (ED) by addressing non-medical barriers that impact safe discharge planning and overall health outcomes.

The CHW will provide non-clinical support focused on the social, functional, and environmental factors affecting adults aged 65 and older. Working alongside the interdisciplinary clinical team, the CHW will screen for barriers such as caregiver strain, food insecurity, transportation challenges, housing instability, and home safety concerns.

The Geriatric Community Health Worker will be embedded within the ED care team and will work closely with the Geriatric Emergency Medicine Nurse Practitioner (GEM NP). The GEM NP, ED providers and ED social workers will help identify older adults who may benefit from additional screening and support, including patients with complex medical and social needs, cognitive impairment, frequent ED utilization, or concerns related to discharge safety. The CHW will ensure that vulnerable older adults are identified and connected with services that support safer transitions from the ED to the community.

Job Responsibilities:

1. Collaborate closely with Social Work, Case Management, Geriatric Emergency Medicine Nurse Practitioner, community organizations, departmental leadership, and other stakeholders to support optimal patient outcomes.

2. Establish trusting relationships with patients while providing support, advocacy, and guidance.

3. Screen patients aged 65 and older for social, functional, and environmental barriers impacting health and discharge safety.

4. Assist patients in accessing medical, behavioral health, psychosocial, and community-based services, including referrals to community organizations.

5. Serve as a liaison between patients, families, healthcare providers, and community agencies.

6. Provide longitudinal follow-up including patients experiencing barriers to care, language and literacy challenges, transportation limitations, insurance issues, difficulty scheduling appointments, and medication access concerns.

7. Advocate for patients and families when barriers to healthcare access or continuity of care exist.

8. Support the primary care team with coordination of care during transitions from hospital to home and within community settings.

9. Maintain consistent communication between patients and interdisciplinary care teams to ensure continuity of care.

10. Collaborate with clinical personnel to ensure patient needs, referrals, and follow-up plans are appropriately communicated and documented.

11. Conduct community outreach initiatives to engage older adults and promote community health and wellness.

12. Maintain accurate electronic records, collect data, and complete documentation in accordance with organizational standards and timelines.

13. Develop and maintain relationships with local organizations and service providers to expand patient access to available resources.

14. Evaluate community health initiatives, best practices, and institutional goals to support alignment across departmental and organizational efforts.

15. Attend staff meetings, trainings, and other organizational

16. Perform additional duties as assigned

Minimum Qualifications:

To qualify you must have a High School Diploma, GED, or equivalent.

Minimum 1 year of direct client/patient service experience in community settings. Effective oral, written communication, and interpersonal skills. Empathetic, reliable, resourceful, and strong desire to help people.

Preferred Qualifications:
1. Minimum of two (3-5) years of Community Health Worker experience.
2. Bachelors degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred.
3. Previous experience working with patients in hospital, emergency department, or healthcare settings.
4. Familiarity with EPIC or other electronic health record (EHR) systems preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

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NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $50,204.70 - $66,780.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here