Enrollment Specialist

Are you a recent graduate or early-career professional who enjoys helping people and making a positive impact? We are seeking an enthusiastic and customer-focused Enrollment Specialist to join our team. This is an excellent opportunity to gain hands-on experience in customer service, account management, and public utilities while building valuable professional skills in a supportive environment.

If you're organized, enjoy working with people, and are looking to launch your career with an organization dedicated to serving the community, we encourage you to apply.

What You'll Do

As an Enrollment Specialist, you'll be the first point of contact for new and existing customers, helping them establish and manage utility services. Your responsibilities will include:

• Assist customers with starting, transferring, and closing utility service accounts.
• Verify customer information and accurately process enrollment applications.
• Explain utility services, billing procedures, payment options, and District policies.
• Maintain accurate customer records and ensure data integrity.
• Respond to customer questions by phone, email, and in person with professionalism and empathy.
• Coordinate with billing, customer service, and operations teams to ensure a seamless enrollment experience.
• Identify and resolve account issues while providing excellent customer support.
• Support special customer outreach and community engagement initiatives as needed.

What We're Looking For

We value candidates who are eager to learn, enjoy working with people, and are committed to delivering excellent service.

Preferred Qualifications:

• High school diploma required; Associate's or Bachelor's degree in Business, Public Administration, Communications, Customer Service, or a related field is a plus.
• Previous experience in customer service, office administration, retail, or administrative support is helpful but not required.
• Strong communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Comfortable using computers and learning new software systems.
• Ability to manage multiple tasks while maintaining accuracy.
• Positive attitude, professionalism, and a strong commitment to customer satisfaction.

Why Join Us?

You'll have the opportunity to develop valuable skills while supporting an organization that provides essential services to the community. We invest in our employees by offering training, mentorship, and opportunities for career growth.

What You'll Gain

• Hands-on experience in customer service, account management, and administrative operations.
• Professional training and ongoing development opportunities.
• Mentorship from experienced team members.
• Competitive pay and a comprehensive benefits package for eligible employees.
• Meaningful work that helps connect customers with essential utility services every day.

Whether you're beginning your professional journey or looking to grow your experience, we are offering a welcoming environment where you can learn, contribute, and build a rewarding career. Apply today and become part of a team dedicated to serving our community.