Customer Support Specialist

Overview:

The Customer Support Specialist serves as the liaison between the customer and Simple Healthkit. The position provides support to patients and customers. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to emergency situations.

Key Responsibilities:

• Follow up with customer via phone calls and/or SMS
• Respond to customer inquiries via phone, SMS, email, and live chat in a timely and professional manner.
• Set up and maintain sound and current records and files of customer interactions.
• Provide accurate information about products, services, and order status.
• Assist in special projects and other tasks as needed to support the department.
• Perform all duties within HIPAA and other PHI regulations.
• Understands the company’s purpose and goals and acts as the face of the company to customers.

Qualifications:

• Currently senior in High school or college or above.
• 1 year of experience in a customer service role.
• Proficiency in Spanish language is a huge plus
• Knowledge of HIPAA and other applicable regulatory requirements is preferred, but not required.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Problem-solving skills and a proactive attitude.
• Ability to work both independently and as part of a team.