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Membership Operations Coordinator

Lewis Ginter Botanical Garden
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Membership Operations Coordinator

Lewis Ginter Botanical Garden | Richmond, VA

Full-time, Non-Exempt 

Pay: $19-21 per hour

Lewis Ginter Botanical Garden is seeking a detail-oriented and customer-focused Membership Operations Coordinator to support the daily operations of our Membership Office. This position plays a critical role in ensuring accurate membership processing, maintaining constituent records, supporting technology needs, and delivering exceptional service to members and donors.

If you enjoy working with data, technology, and people—and thrive in a mission-driven environment—we invite you to join our Advancement team.

What You'll Do

Membership Operations & Database Management

  • Process memberships accurately and efficiently.
  • Enter, update, and maintain confidential constituent and gift information within the Garden’s CRM system.
  • Generate membership receipts, cards, acknowledgments, and related correspondence.
  • Maintain accurate member, donor, and organizational records.
  • Conduct periodic data audits and cleanup projects to ensure database integrity.
  • Troubleshoot and support CRM-related processes and technology needs for the Membership team.

Customer Service & Member Experience

  • Provide exceptional customer service to current and prospective members.
  • Respond to membership inquiries in a timely, professional, and friendly manner.
  • Ensure every interaction reflects the Garden’s commitment to hospitality and excellence.
  • Help create a positive experience for members, donors, and guests.

Collaboration & Organizational Support

  • Work collaboratively across Advancement and other Garden departments.
  • Cross-train with Advancement Services to support reporting and financial reconciliation processes.
  • Support special events and membership initiatives as needed.

What We're Looking For

  • 1–2 years of nonprofit experience, preferably in membership services, database management, or data entry.
  • Experience handling confidential information with discretion and professionalism.
  • Strong technical skills and proficiency using CRM software systems; Tessitura experience preferred.
  • Exceptional organizational skills and attention to detail.
  • Strong written and verbal communication abilities.
  • Ability to manage multiple priorities while maintaining accuracy and efficiency.
  • Commitment to excellent customer service and the Garden’s mission and values.

Schedule Requirements

  • Flexible schedule required.
  • Must be available to work weekends, evenings, and special events as needed.
  • Required to work evenings during Dominion Energy GardenFest of Lights.

Why Join Lewis Ginter Botanical Garden?

At Lewis Ginter Botanical Garden, you'll join a passionate team dedicated to connecting people with plants, nature, and community. We value collaboration, integrity, inclusion, and service excellence while creating memorable experiences for every guest who visits our 82-acre Garden.

 

To Apply: Please submit a cover letter and resume to hr@lewisginter.org.