Customer Experience Associate

Location: Midtown Manhattan, NY (On-Site)

Schedule: Monday–Friday | 10:00 AM – 6:00 PM

Employment Type: Full-Time (W-2)

Paid Training | Professional Development | Advancement Opportunities

Important: This is a fully in-person position located in Midtown Manhattan. Employees work on-site Monday through Friday, and all stages of the interview process are conducted in person at our office. Remote and hybrid work options are not available at the moment.

About the Opportunity

Are you looking to build a successful career in a professional, people-focused environment?

We are seeking motivated, outgoing, and ambitious individuals to join our growing team as Customer Experience Associates. This entry-level opportunity is ideal for recent graduates, career starters, and individuals looking to develop valuable communication, relationship-building, and business skills.

No prior experience is required. We provide comprehensive paid training, ongoing mentorship, and opportunities for advancement based on performance.

As a Customer Experience Associate, you'll work directly with business clients, helping create positive experiences, build strong relationships, and support clients throughout the customer journey.

Key Responsibilities

• Meet with business clients

• Deliver a positive and professional customer experience

• Build and maintain strong client relationships

• Answer questions and provide information regarding available services

• Identify client needs and help connect them with appropriate solutions

• Maintain accurate records of client interactions and appointments

• Follow up with clients to ensure satisfaction and continued support

• Collaborate with team members to achieve individual and team goals

• Participate in ongoing training and professional development programs

Qualifications

• Strong communication and interpersonal skills

• Positive attitude and willingness to learn

• Professional demeanor and strong work ethic

• Self-motivated and goal-oriented mindset

• Ability to work independently and within a team environment

• Reliable attendance and strong organizational skills

• Experience in customer service, hospitality, retail, restaurants, campus organizations, athletics, internships, or leadership roles is a plus but not required

• Entry-level candidates and recent graduates are encouraged to apply

Compensation & Benefits

• Full-Time W-2 Employment

• Paid training and onboarding

• Ongoing mentorship and career coaching

• Performance-based advancement opportunities

• Monday–Friday schedule

• Professional development opportunities

• Supportive and team-oriented work environment

Additional Information

• Business-to-business client environment

• Fully in-person position located in Midtown Manhattan

• Daily on-site attendance required

• No remote or hybrid opportunities available

If you're looking for an opportunity to develop professional skills, gain real-world business experience, and grow within a company that invests in its people, we'd love to hear from you.