Customer Operations Manager

The On-Site Customer Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.  

On-Site Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

What You’ll Get:

• The starting salary for this role is $58,000 annually, commensurate of experience.
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Personal vehicle benefits 
  • Tuition assistance
  • Performance based incentives and bonus opportunities 
  • Career growth and advancement opportunities 
  • Paid Training to expand your skills and knowledge
  • Community involvement opportunities 
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days.
  • Employee discounts, including up to 40% off the base rate of any standard Hertz Rental
     

Minimum Qualifications: 

• At least one year customer service or operations experience in a fast-paced environment. 
• Ability to build and lead a diverse, results-oriented team
• Microsoft Office Word and Outlook proficiency
• Strong verbal and written communication skills  
• Excellent organization and time management skills
• High School Diploma

What You’ll Do:

• Responsible for daily customer-facing operations and revenue generation
• Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
• Resolves customer issues, ensuring a positive customer experience
• Effectively communicates organizational goals while building employee engagement in order to achieve business results
• Conducts performance evaluations that are timely and constructive
• Participates in the recruiting process, as required
• Remains current on all administrative duties according to company policy