Order Entry Specialist

Position Overview
The Order Entry Specialist will play a key role in managing client orders for digital files, prints, albums, canvases, and other photo products. This position ensures accurate, timely processing of orders so our clients receive their beautiful memories efficiently.

Key Responsibilities
•  Accurately enter and process client orders into our ordering/CRM system (including product selections, quantities, pricing, and delivery details)
•  Review orders for completeness, pricing accuracy, and special requests
•  Communicate with clients via email or phone to confirm order details and resolve any discrepancies
•  Generate order confirmations, invoices, and tracking information
•  Coordinate with print labs, album vendors, and fulfillment partners
•  Monitor order status and follow up on delays or backorders
•  Maintain accurate records of orders, payments, and client communications
•  Assist with basic customer service inquiries related to orders and deliveries
•  Help maintain inventory of physical products and digital assets
•  Support other administrative tasks as needed to support studio operations

Requirements
•  1+ years of experience in order entry, data entry, customer service, or administrative support (photography/e-commerce experience is a plus)
•  Strong attention to detail and high accuracy in data entry
•  Proficiency with Google Workspace, Microsoft Office, and CRM/order management systems (training provided on studio-specific tools)
•  Excellent written and verbal communication skills
•  Ability to work independently in a remote environment with minimal supervision
•  Reliable internet connection and quiet workspace
•  Familiarity with photo products (prints, albums, wall art) is preferred but not required
•  Availability during standard business hours (Eastern Time preferred)

What We Offer
•  Fully remote position with flexible scheduling options
•  Competitive hourly or salaried pay based on experience
•  Opportunity to work with a growing creative studio
•  Exposure to beautiful photography and happy clients
•  Professional development and potential for role expansion