Apartment Manager (Temporary)

SUMMARY: The Apartment Manager oversees the administrative operations of a 25-unit low-income apartment building. The manager is responsible for filling apartment vacancies in a timely manner, handles tenant management, rent collection, rental eligibility paperwork, compliance with Tax Credit Housing regulations and maintaining accurate financial and compliance records. 

KEY SKILLS: Attention to detail for lease and compliance paperwork, ability to interact with elderly/disabled tenants in a polite and helpful but firm manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Tenant Relations: Address tenant complaints promptly and professionally, maintain positive relationships, and promote a welcoming community. Address and resolve tenant misconduct and noncompliance with the lease agreement. Resolution may include gathering documentation, verbal warnings, written notices, and initiating eviction.
2. Leasing and Occupancy: Manage apartment vacancies, show units, screen applicants,  and process lease paperwork to maintain full occupancy.
3. Rent Collection: Collect and record rent payments, issue receipts, and follow up on late payments in accordance with established policies.
4. Property Maintenance: Communicate maintenance needs and required repairs to the Facilities Manager, ensuring upkeep and safety of the property.
5. Compliance: Maintain compliance with HUD regulations and local city requirements, ensure proper documentation, and support audits as needed.
6. Recordkeeping: Maintain accurate records of tenant information, rent payments, and expenses. 
7. Gather, collate, and analyze data. Create and distribute reports.
8. Participate in mandatory program and organizational activities, meetings and trainings.
9. Demonstrate an eagerness to learn and enhance skills that promote diversity, equity and inclusion. Participate in events related to understanding institutional racism and other forms of oppression.
10. Regular and satisfactory attendance and punctuality.
11. Assume and effectively discharge other related duties as assigned.

SUPERVISORY RESPONSIBILITY: This job has no supervisory responsibilities.

RELATIONSHIPS:
1. Supervised by the Chief Programs Officer.
2. Develop and maintain good relationships with clients, staff, volunteers, and persons utilizing the same facilities and the general public.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:
1. High school diploma or equivalent.
2. Two years’ experience in property management, leasing or a related field. 
3. Proficiency in basic accounting.

Skills and Abilities:
1. Demonstrate skills that promote diversity, equity and inclusion in a culturally diverse environment.
2. Ability to work in a remote environment and effectively use web-based applications and productivity software including Zoom, Teams, Microsoft Office, Salesforce, Adobe, etc.
3. Ability to work collaboratively with others and work independently as appropriate.
4. Understanding of building structures, systems and maintenance needs.
5. Ability and willingness to perform manual labor tasks, some of which may be unpleasant.
6. Ability to understand landlord-tenant laws.
7. Valid Washington State driver's license.
8. Ability to multi-task, manage deadlines, and produce quality results with attention to detail.
9. Excellent oral and written communication skills.
10. Continually learn and utilize a variety of information systems and software.
Note: All employees are subject to complete a Criminal History Background Check and must complete a Criminal History Self-Disclosure Form.

LANGUAGE SKILLS: English language proficiency sufficient to read and comprehend organizational documents, write reports and other correspondence. Ability to speak effectively with persons, including those who are hard of hearing.

MATHEMATICAL SKILLS: Ability to perform basic math functions including addition, subtraction, multiplication, division, percentages and spreadsheet formulas.

REASONING ABILITY: Ability to prioritize, problem-solve and apply logical reasoning. Ability to deal effectively with problems as they arise in normal business operations as well as unusual or high stress situations.

PHYSICAL DEMANDS: Depending on assignment, may be required to: (A) sit at a workstation for prolonged periods of time, speak, hear in person/phone/virtually, (B) use hands to sort, handle or feel and reach with hands and arms, (C) move about the working environment, (D) lift and/or move up to 50 pounds, (E) have repetitive arm, hand and finger movements, (F) work in an office or home setting with frequent in-person interaction and numerous interruptions, (G) drive a vehicle.

WORK ENVIRONMENT: Depending on assignment, work environment may include: (A) a quiet and moderate noise level, (B) an increased level of noise and high people traffic, (C) travel to affiliated Senior Centers and off-site locations, (D) work from home