Consumer Loan Specialist

Build and maintain successful member relationships by opening new member accounts, preparing, sending and receiving loan packages, and booking/funding consumer loans, while ensuring supporting documentation is received, reviewed and acceptable according to established policies and procedures. 

• Monitor, gather and track incoming documents, verifying the data collected and submitted.
• Ensure all required documentation is obtained. This includes verifying and reviewing credit reports; income documentation; employment history, etc.
• Work closely with borrowers and consumer lending staff to gather and prepare all documents needed to satisfy underwriting requirements.
• Interpret loan approvals and/or conditions and ensure that loans are complete and accurate prior to creating loans and disbursing loan proceeds.
• Initiate, send and receive loan closing packages, obtaining signatures electronically or by mail and collecting any applicable fees.
• Ensure all documents are prepared and finalized in compliance with regulatory and credit union policies and procedures.
• Review pending loan files daily to determine if any documents are missing and follow up with applicants to complete the process.
• Read and interpret income verification, credit reports, Carfax reports, collateral values including JD Power and KBB.
• Consistently meet or exceed department production goals.
• Maintain up-to-date knowledge of credit union products and services and communicate advantages and benefits to the members in a way that is fluent and insightful. Identify and execute opportunities to cross-sell Credit Union products and services.
• Thoroughly review all member documentation presented to determine legitimacy, including but not limited to, state or government issued identification, pay statements, and other member presented identifying documentation.
• Review fraud alerts and research member information regarding risk or fraud.
• Recognize fraud scenarios and documentation such as fraudulent paystubs, lease agreements, W2s, etc.
• Review membership information and identification documents identifying when there are discrepancies or irregularities, to determine the validity of information.
• Perform miscellaneous clerical functions and prepare miscellaneous documents and reports. Send appropriate letters and notices to members as applicable.
• Answer routine questions from members and staff by phone, email, or web messaging, directing them to appropriate personnel if additional assistance is required.
• Resolve problems that are within authority to resolve and refer problems that are beyond authority to supervisor along with a recommendation.
• Possess knowledge of all credit union services and products, to answer questions from the membership and other outside contacts.
• Assist with the training with the department as assigned.
• Follow policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC), to ensure compliance with current regulations.
• Read all internal publications including HUB and Possibilities. 

Education

• Two years college or equivalent experience

Work Experience

• 3-5 years of similar or related experience is required

Knowledge, Skills, and Abilities

• A high level of problem solving skills, and the ability to communicate in a clear, concise manner
• Must treat all members and outside contacts with a positive and cooperative attitude
• Excellent verbal communication skills to communicate professionally
• Works under general supervision and relies on experience and judgment to accomplish the goals of the department
• A high degree of poise and tact to represent the credit union positively to the membership and outside contacts.
• Ability to organize and prioritize work with minimal supervision
• Must be able to manage multiple projects and prioritize multiple tasks
• Must be accurate in all loan transactions and teller transactions
• Working knowledge of computer programs including Microsoft Word, Microsoft Excel, Microsoft Outlook and the internet
• Must have the ability to operate or have the ability to be trained to operate related office equipment including calculator, check printer, receipt printer, computer terminal (PC), photocopier and telephone
• Regular and reliable attendance is required