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Help Desk Manager

We're looking for a qualified Help Desk Manager to join our team. You will be responsible for leading our technical support team in providing excellent customer service and resolving staff technical issues.

As a Help Desk Manager٫ you should have both a solid technical background and customer service experience. An empathetic and problem-solving attitude٫ and the ability to motivate your team toward specific goals are all essential skills to perform well in this position.

Schedule:

Monday-Friday 9a-5p

Salary:

$90,000 - $100,000 DOE

Qualifications:

• Minimum of two-year experience managing a computer help desk

• Bachelor’s degree in computer science٫ Information Technology or relevant field preferred

• Proficiency with Microsoft Office products

• Critical thinker and quick learner

• Extremely detail-oriented and ability to multi-task

• Solid technical background with an ability to instruct a non-technical audience

• Customer-service orientated with a problem-solving attitude

• Excellent written and verbal communications skills

• Team management skills

Benefits:

Comprehensive benefit package would include medical, dental, vision care, retirement, paid vacation, sick, and holiday time.

To Apply:

Please submit a resume to resumerecruit@nyassembly.gov

Please include the "Job Title" in the subject line of your email.