Employee Resources Coordinator

Department: 

Employee Resources

Supervisor: 

Director of Employee Resources

FLSA Status: 

Non-Exempt

Union Status: 

Non-Union

Grade: 

Revision Date:    

June 2026

Prepared By:

Employee Resources

Organizational Mission:

We believe Fridley will be a safe, vibrant, friendly and stable home for families and businesses to be achieved by focusing on the core values of being responsive, driven and friendly. 

Job Summary:

The Employee Resources Coordinator supports the Employee Resources (ER) team by managing daily operations and delivering a positive, high‑quality employee experience. This role focuses on benefits administration, onboarding logistics, data accuracy, reporting, and internal engagement processes. The Coordinator ensures timely, consistent, and detail‑oriented execution of ER activities while providing responsive and professional communication to employees and internal partners.

Scope of Responsibility:
This position coordinates benefits administration, oversees onboarding logistics, maintains accurate and confidential employee data, and produces routine and ad hoc reports. The role also supports internal engagement processes and assists with the implementation of department programs and initiatives.

Essential Duties and Responsibilities:

Benefits Administration

1. Serve as the first point of contact for employee benefit questions.
2. Process and maintain electronic enrollments, changes, and related documentation.
3. Support reporting, billing reconciliation, and troubleshooting of benefit issues.
4. Coordinate the annual open enrollment process.
5. Research benefit plan questions and collaborate with ER team members and vendors.
6. Prepare and deliver benefits overviews during onboarding.

Onboarding and Employment Documentation
7. Coordinate onboarding logistics and ensure timely completion of required paperwork.
8. Maintain accurate and compliant I‑9 documentation; conduct annual audits.
9. Organize, secure, and maintain a compliant electronic filing system for employee records.

HRIS, Data Integrity, and Reporting
10. Enter and maintain employee data in HRIS and payroll systems; create queries and reports.
11. Conduct regular audits of forms, files, and data systems to ensure accuracy and data integrity.
12. Generate routine HRIS reports (e.g., churn, tenure, workforce demographics) and support additional data requests.
13. Assist with data entry, updates, and system accuracy initiatives.

Programs and Engagement
14. Support the City’s drug and alcohol testing programs (non‑DOT and DOT), including DOT Clearinghouse queries.
15. Administer salary and benefit surveys.
16. Build, distribute, track, and report on internal surveys (engagement, feedback, exit, pulse).
17. Assist with SharePoint updates, including postings and Employee Recognition page management.
18. Support the employee recognition program, appreciation events, and wellness initiatives.
19. Assist with staff training and professional development efforts.

General Support
20. Provide administrative and coordination support for cross‑functional and departmental projects.
21. Partner with other departments on organizational and culture‑building initiatives (e.g., Fridley Serves).
22. Assist with special projects for Employee Resources.
23. Perform other duties as assigned or apparent.

Minimum Qualifications:

1. Associate’s degree in human resources, business administration, or related field: and
2. One to three years of experience in human resources; OR
3. Equivalent combination of education/training/experience.
4. Valid Minnesota Driver’s License
5. Proficient with Microsoft Office products.

Desired Qualifications:

1. Bachelor’s degree in human resources, business administration, or related field.
2. Previous experience with human resources in a local government setting.
3. Experience with Human Resources Information Systems (HRIS).

Knowledge, Skills and Abilities:

1. Possesses basic knowledge of federal and state employment laws, including FMLA, FLSA, ADA, workers' compensation, PFML, PELRA, EEOC, affirmative action, and data practices.
2. Knowledge of general human resources, benefit administration, employee relations and employment law. 
3. Knowledge of public sector hiring practices.
4. Ability to independently prioritize tasks, with a strong attention to detail and completion.
5. Ability to deal tactfully and positively with the general public, elected officials, businesses, outside agencies, and City staff. 
6. Demonstrates discretion and the ability to handle confidential information with professionalism.
7. Collaborates with and assists other departments on various functions.
8. Ability to manage multiple priorities and perform effectively under pressure to ensure all deadlines are met.
9. Excellent written and verbal communication skills, with the ability to effectively convey information and ideas to colleagues, supervisors, and the public. 
10. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

Physical Demands & Working Conditions:

Work is performed in an office setting. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury. Work is light duty and sedentary with ability to lift, carry or push up to 10 pounds. Extensive keyboarding may put incumbent at risk for repetitive motion injury or eyestrain. May encounter angry or disgruntled persons.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the employee must possess the abilities and aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and is subject to change by the employer as the needs of the employer and requirements of the position change.

EEO/ADAAA

The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, age, or sexual orientation.

Core Competencies and Abilities:

Quality of Work

• Maintains a high level of accuracy and attention to detail. 
• Demonstrates the ability to use resources productively, effectively, and efficiently.
• Demonstrates the ability to think proactively, anticipates potential problems, and provides workable solutions and alternatives with a can-do approach.
• Develops and maintains good working knowledge of job responsibilities and prescribed procedures, which facilitates the efficient performance of duties.
• Takes initiative to utilize job knowledge to analyze situations, resolve problems, and reach decisions.

Quantity of Work

• Exhibits good organizational and time management skills. Plans and schedules completion of work accountabilities in order of priority, making the most effective use of time. 
• Self-motivated, works independently, and demonstrates willingness to assume new and challenging assignments.
• Demonstrates ability to work well under pressure, utilizing resources effectively.

Professional Conduct/Integrity

• Demonstrates knowledge and actions consistent with the City of Fridley’s values, code of ethics and conduct. 
• Demonstrates high moral principles and professional standards with others through truthfulness and sincerity, and makes ethical decisions.
• Shows respect for others’ ideas, perspectives, and styles.
• Demonstrates appropriate business etiquette and social skills.

Customer Service

• Provides information, options, and/or solutions to inquiries, concerns, and/or requests from the public in a respectful manner.
• Maintains the City’s reputation of providing a high-level of customer satisfaction.

Communication 

• Demonstrates the ability to develop and maintain working relationships to produce results, and a work environment that builds rapport and trust.
• Communicates professionally and effectively with internal and external customers through spoken and written correspondence, including emails.
• Maintains confidentiality.
• Listens well and respects differing viewpoints. 
• Contributes knowledge, experience, and feedback appropriately to others.

Safety 

• Maintains a safe work environment by complying with City safety policies and procedures, and attends necessary trainings.
• Performs duties with consideration to minimize risk. Reports safety concerns to appropriate parties.

Accountability and Dependability

• Adheres to all City policies and procedures.
• Competently performs all required job duties.
• Maintains an acceptable record of work attendance, and punctuality in accordance with City and Department requirements.

Employee Acceptance

The statements within this Job Description are intended to describe the general nature and level of work performed by the employee, but are not a complete list of responsibilities, duties and skills required. This Job Description is not an employment agreement or contract and is subject to change at the discretion of the City of Fridley.

_______     Employee accepts job responsibilities as outlined in this Job Description.

_________________________________________________________________________________________________________

Employee Signature                           Print Name                                          Date

_______     Supervisor/Department Manager has reviewed with the employee the job responsibilities as described in this document and has discussed expected standards of performance.

_________________________________________________________________________________________________________

Supervisor/Manager Signature          Print Name                                          Date