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Customer Success Manager

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Customer Success Manager

Job description
As a Customer Success Manager, you’ll act as the primary point of contact for our customers and connect customers with the appropriate teams to address specific requests. Key responsibilities include onboarding new customers, training end-users, optimizing the value of our software, expanding user adoption, and identifying key risks to customer success. You’ll get to:

Implementation – onboarding for new customers and existing customers who expand substantially (implementation is required for revenue recognition because only then do customers receive the value of the product) 
Customer Support – providing day to day support (Tier 1) and troubleshooting for existing customers; responsible for managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs 
Support teammates and help our customers as needed 
Pre-sales – assisting sales reps for technical demos and presentations (new customer acquisition)