Diesel Support Specialist

For further inquiries about this opportunity, please contact one of our Talent Specialists, Lavanya at (224) 369 0873, Kalaivani at (224) 507 1296

Title: Diesel Support Specialist
Location: Lisle or Woodridge, IL (Must be able to travel to Lisle or Woodridge, IL for initial training, will be 100% remote after)
Duration: 12 Months

Travel: Up to 10% travel might be required and will be reimbursed by the client

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Description:
Solid diesel experience as well as customer service.
This consultant is a technical expert who assists the dealer technician with vehicle repairs.
Working with internal teams on fixing diagrams, schematics, elemental steps, and diagnostic forms.
Diesel experience is a must
Extensive experience as an end user and in customer support is needed for this role.
This position will support our dealer network by assisting dealers in vehicle repairs via case files.
Client handles all aspects of the vehicle, minus the motor and ensure all vehicle modifications or changes to ensure the vehicles stay within compliance regulations. 25,000 case files were supported in 2025 and 14,000 phone calls were handled by our team.
Responsibilities include but are not limited to;
• Tech Services support members support client dealers and body builders, provide repair and diagnostic services
support
• Provide publication feedback to our publication’s teams
• Escalate trending failure modes to Service Engineering
• Future travel to dealer locations is a possibility

Basic Requirements
• Bachelor’s degree
• At least 2 years of field service engineering, automotive service or truck service experience
OR
• At least 4 years of field service engineering, automotive service or truck service experience

Desired Skills
• MS Office
• Excellent written and verbal communication skills
• Class 8 Truck experience
• Critical thinking and problem solving