Accounts Receivable Collections Specialist - In Person NYC
Accounts Receivable Collection Specialist - On Site (NYC)
About the Role
We're looking for a sharp, articulate recent graduate to join our Accounts Receivable team. This isn't a back-office data-entry role — it's a frontline position that requires someone who can pick up the phone, command a conversation, and professionally represent our company while recovering outstanding balances.
In Person Daily - Midtown Manhattan Location
If you're someone who communicates clearly, stays organized under pressure, and isn't afraid to have a tough conversation with a smile, we want to hear from you.
What You'll Do
- Handle 40–60 outbound collection calls per day with professionalism and purpose
- Negotiate full, acceptable, or immediate payment arrangements on delinquent accounts
- Plan and execute a course of action for recovering payments based on account history and risk level
- Follow up on requests from customers and superiors within their requested timelines — no ball gets dropped
- Identify and flag chronically problematic accounts, bringing patterns to the attention of team leads and management with recommendations for resolution
- Maintain detailed timelines & notes
- Research and resolve billing disputes and complaints by coordinating across internal teams
- Build genuine trust with customers to ease the payment process and preserve the business relationship
- Monitor aging reports and prioritize outreach based on days outstanding and balance size
- Escalate unresolved accounts to senior staff as appropriate
What We're Looking For
- Bachelor's degree in Accounting, Finance, Business, or a related field (May 2024 / 2025 graduates encouraged to apply)
- Exceptional verbal and written communication skills — this is non-negotiable
- Professional, confident phone presence capable of sustaining high call volume
- Proven ability to negotiate payment terms while maintaining customer rapport
- Strong attention to detail — you take notes, you follow through, you remember what you promised
- Collaborative mindset; comfortable escalating issues and working with superiors toward solutions
- Basic proficiency in Excel; experience with ERP or AR software is a plus
Why Join Us
- Hands-on training from day one — we'll teach you the systems and processes
- Collaborative team environment where your communication skills will be noticed and rewarded
This role is ideal for someone who studied accounting or finance but knows their real strength is working with people — not just numbers.