Customer Support Representative
- Respond promptly to customer inquiries via phone, email, and live chat.
- Deliver accurate information about products, services, and company policies.
- Resolve customer concerns and escalate issues to appropriate departments when necessary.
- Record customer interactions and feedback in our CRM system for tracking and analysis.
- Assist with troubleshooting common issues and follow up to ensure resolution.
- Identify customer needs and provide proactive solutions to improve their experience.
- Collaborate with team members to share insights and develop better processes.