Housing Assistant

King County Housing Authority (KCHA) is recruiting for a Housing Assistant to join the Housing Choice Voucher Department, supporting the delivery of critical services that help individuals and families access and maintain affordable housing. As a key point of contact for clients, landlords, and community partners, the Housing Assistant plays an essential role in ensuring a smooth and responsive experience by providing program support, processing documentation, and delivering high-quality customer service across a variety of channels. This position is ideal for detail-oriented professionals who are committed to public service and thrive in a fast-paced, customer-focused environment.

 

Responsibilities for Housing Assistants may include collecting, processing and verifying client documentation; contacting third party sources for verifications based on outlined criteria. Additionally, the Housing Assistant will provide customer service and program support in-person, via email, and various written correspondence. Multiple positions may be filled through this process.

 The strongest candidates will bring:
 

• A desire to provide exceptional customer service as this individual is relied on to respond to questions from owners and participants.
• Excellent communication skills as they will be working directly with our clients and third-party agencies.
• An ability to handle a high volume of calls from a switchboard and sort/scan incoming mail and faxes.
• A proven track record of being dependable.
• Experience working with diverse clientele and staff.
• Self-motivated professional with exceptional interpersonal skills.
• Attention to detail when reviewing information that has been submitted for completeness or determining what documentation will be required based on applicant/participant situations.
• Experience using Microsoft 365, Adobe Acrobat, OnBase and DocuSign.

The ideal candidate for this role will enjoy interacting with clients, landlords, staff, and many other internal and external stakeholders; will be proficient in the use of systems and tools to maintain organization and gather information; and is an exceptional time manager and resourceful in independently addressing and resolving issues as they arise. 

King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.

We transform lives through housing.

Essential Functions

• Customer Service: Provides clear and accurate information regarding policies and procedures over the phone, via email and in person.  Operates a multi-line switchboard, greets clients and answers a variety of inquiries; stocks fliers; copies; files.
• Housing Program Support: Processes files and documentation for intake and annual re-certifications; generates and mails out review letters and packets; determines verifications needed based on family composition, employment, income and related criteria; Contacts third parties to collect verification; scans and indexes documentation into electronic records system; reports suspected program violations to the assigned staff.
• General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and files in computer; uses office systems to track and perform work; creates letters and documents in standard and specialized housing computer systems; responsible for scanning and indexing; completes data entry; logs and returns phone messages.

Qualifications and Competencies

Required Qualifications: 

• High School Diploma or GED AND
• Minimal experience (less than 1 year) in administrative support work with some customer service experience OR
• An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.

• Required Knowledge, Skills, and Abilities: 
  • Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files. 
  • Demonstrated success providing customer service over the phone, via email and in person.
  • Proficiency using MS Office applications including Word, Excel, Outlook and the internet; skill and ability to learn and use Adobe, DocuSign and agency software programs (Tenmast).
  • Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
  • Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
  • Ability to work under stressful situations and manage stress appropriately.
  • Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
  • Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect and confidence of others.
  • Shows willingness to learn new methods, procedures, and techniques.
  • Exercises sound judgment in analyzing situations and in reaching decisions quickly

• Special Requirements:
  • Consent to and pass required assessments.
  • Final candidates may be required to complete a criminal background check in accordance with applicable law.

Position Information and Application Process

Application Requirements: 
To be considered for this opportunity, you must:

• Complete the online application profile in its entirety.
• Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement.(Cover Letter)
• Upload a detailed résumé of all educational and professional experience. (Résumé)

Salary & Benefits:
In the absence of direct experience administering the Housing Choice Voucher Program, the starting salary of this position is $32.99 per hour dependent on qualifications and professional experience. The complete salary range for this position is $32.99 - $42.87 hourly. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page, www.kcha.org/employment/employeebenefits.aspx.

Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

After initial onboarding, depending upon the work assignment, this role will have the opportunity for a hybrid work schedule in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila will be required.

Physical Requirements:
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.