Case Management Assistant

Job Summary

Providence In-Home Care Service is seeking a dedicated Case Management Assistant to provide essential administrative and client support to the Case Management team. This role plays a key part in coordinating client care services, maintaining accurate records, supporting communication between clients and service providers, and ensuring smooth day-to-day case management operations.

The ideal candidate is organized, detail-oriented, and committed to supporting high-quality in-home care services for clients in need of assistance with daily living, healthcare coordination, and community resources.

Key Responsibilities

• Support Case Managers in coordinating client care plans, services, and follow-up activities.
• Maintain accurate and up-to-date client records in electronic and paper filing systems.
• Prepare, organize, and manage case documentation, reports, and correspondence.
• Communicate professionally with clients, family members, healthcare providers, and community agencies.
• Schedule client appointments, assessments, and internal team meetings.
• Track referrals, service authorizations, and ongoing case progress.
• Enter and update client data in case management software and databases.
• Assist Case Managers in identifying and connecting clients with appropriate community resources.
• Ensure compliance with confidentiality standards, HIPAA regulations, and company policies.
• Support audits, reporting requirements, and quality assurance processes.
• Perform additional administrative duties as assigned by management.

Qualifications

Required

• High school diploma or equivalent (Associate degree preferred).
• Minimum 1 year of experience in administrative support, healthcare, home care, or social services.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and data entry systems.
• Ability to handle sensitive information with professionalism and confidentiality.

Preferred

• Prior experience in home care, case management, or healthcare coordination.
• Knowledge of community resources and social service programs.
• Bilingual abilities are a plus.

Skills & Competencies

• Strong attention to detail
• Time management and organization
• Client-focused communication
• Problem-solving skills
• Team collaboration
• Data entry and documentation accuracy
• Professionalism and reliability

Work Environment

This position operates in a professional office setting supporting home care coordination services. Occasional phone communication with clients, families, and external agencies is required.

Reports To: Case Management Supervisor
Company: Providence In-Home Care Service
Compensation: $25.00 per hour plus eligible benefits.