Mail Room Operations Assistant EDGE Intern

MAIL ROOM OPERATIONS ASSISTANT EDGE INTERN

About the Converse EDGE Internship Program

The Converse EDGE Internship Program provides students with meaningful, career-connected experiences that integrate professional skill development with hands-on workplace learning. Through mentorship, reflection, assessment, and practical application, EDGE Interns develop the career readiness competencies employers seek while making valuable contributions to campus departments and programs.

Position Description

The Mail Room Operations Assistant EDGE Intern supports the daily operations of the Converse mailroom by helping ensure the timely and accurate distribution of mail and packages to students, faculty, and staff. This position provides hands-on experience in customer service, communication, logistics, organization, and workplace operations while contributing to an essential campus service.

In addition to supporting daily mailroom functions, interns participate in projects designed to improve communication, organization, and operational efficiency within the mailroom. Through these experiences, students develop transferable skills applicable to a variety of professional environments.

Professional Development Outcomes (What You Will Gain)

By participating in this internship, students will:

• Develop customer service and communication skills through daily interactions with students, faculty, and staff.
• Gain experience in operational workflows, logistics, and service delivery.
• Strengthen organizational, time-management, and multitasking skills in a fast-paced environment.
• Build experience using technology and communication platforms to support office operations and outreach.
• Develop an understanding of process improvement and workplace organization through project-based initiatives.

Key Responsibilities

Mailroom Operations

• Sort, organize, and distribute incoming mail and packages accurately and efficiently.
• Support the daily operation of the mailroom by maintaining organized workspaces, materials, and storage areas.
• Contribute to timely mail and package processing that supports campus operations and services.

Customer Service & Communication

• Assist students, faculty, and staff with mailroom inquiries and package retrieval.
• Provide professional customer service and communicate information clearly and effectively.
• Support communication efforts that promote awareness of mailroom services and procedures.

Projects & Operational Improvement

• Participate in projects designed to improve mailroom organization, efficiency, and communication.
• Create and maintain social media content that enhances communication with students.
• Contribute to updates and improvements to the mailroom website and related communication resources.
• Support mailroom organization and workspace improvement initiatives that enhance operational effectiveness.

Experiential Learning Opportunities

EDGE Interns gain practical experience in customer service, logistics, communication, workplace operations, and process improvement. Project opportunities may include developing a mailroom social media presence, updating website content, improving organizational systems, and identifying ways to enhance communication and service delivery.

Career Readiness Competencies Developed

Communication

• Develop professional communication skills through customer interactions, information sharing, and digital communication projects.

Teamwork

• Collaborate with mailroom staff and fellow student employees to support daily operations and service delivery.

Technology

• Utilize social media platforms, website tools, and office technology to support communication and operational goals.

Qualifications

• Enrolled Converse University student in good academic standing.
• Strong communication and interpersonal skills.
• Ability to multitask while maintaining attention to detail.
• Dependable, organized, and willing to learn.
• Ability to work effectively both independently and as part of a team.

Physical Requirements & Work Environment

• Ability to lift and carry materials weighing up to 40 pounds.

Supervision, Mentorship & Evaluation

EDGE Interns receive ongoing coaching, mentorship, and feedback throughout the academic year. Supervisors provide guidance on workplace expectations, professional development, and operational responsibilities.

As part of the Converse EDGE Internship Program, interns participate in a structured assessment process designed to measure growth in career readiness competencies and professional development.

Position Details

• Position Type: EDGE Intern
• Department: Mail Room
• Duration: Academic Year
• Pay Rate: $12.00 per hour
• Schedule: As determined by the supervisor
• Positions will remain open until filled. Hiring timelines vary by department, and some supervisors may move more quickly through the interview and selection process than others. Early application is encouraged.