Customer Experience Specialist

Company Description

Metcom, Inc. located in St Clair Shores, MI, is a provider of hassle-free print, promotional, and office product services with a strong focus on customer support. Specializing in niche markets such as food service, libraries, government, property management, manufacturing, auto dealerships, and district courts, Metcom delivers on its promise of value and quality.

Role Description

This is a full-time on-site role for a Customer Experience Specialist at Metcom, Inc. in St Clair Shores, MI. The specialist will be responsible for ensuring exceptional customer support, managing client relationships, resolving inquiries and issues, and providing product information and support.

Qualifications

• Excellent interpersonal and communication skills
• Strong problem-solving abilities and customer service orientation
• Attention to detail and ability to multitask
• Experience in using CRM systems and customer support tools
• Proficiency in Microsoft Office applications
• Ability to work effectively in a team environment
• Previous experience in print, promotional products, or office services is a plus
• Bachelor's degree in Business Administration or related field