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The 911 Coordinator will serve as a liaison between ECN and 911 stakeholders across the state. They are responsible for accurate and timely information sharing, fostering collaboration, and supporting the implementation of Next Generation 911 as it applies to PSAPs. The employee will work in an assigned geographic area/region to build relationships, create trust, align goals, and facilitate communication between ECN and stakeholders including PSAP managers, sheriffs, police/fire/EMS chiefs, county commissioners, and other stakeholders.

Applicants from Greater Minnesota are strongly encouraged to apply!

**Hybrid Eligible: ** Employees may telework up to 50% or more, depending on the position and the needs of the division. 

Qualifications

 

Minimum Qualifications

Three (3) years of professional experience that includes:

  • Knowledge of 911 call-taking processes and technology. 
  • Demonstrable skills in building consensus, project management, and internal/external communications. 
  • Knowledge of 911 statutory and FCC regulatory environment.
  • Ability to work cooperatively with individuals from diverse backgrounds and underserved communities

*Associate's degree in criminal justice, Information Technology or a closely related field may substitute for six (6) months experience and bachelor's degree in criminal justice, Information Technology or a closely related field may substitute for one (1) year of experience.

Preferred Qualifications

  • Experience as a manager/administrator/supervisor of a PSAP.
  • A background in working with senior leaders and elected individuals. 
  • Certification as an ENP (Emergency Number Professional) and/or other certifications recognized by NENA or APCO.
  • 5 years of experience working in a PSAP/911 emergency communications center or in a public safety position that provides support and/or oversight of a 911 emergency communications center.

Physical Requirements

Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:

  • Criminal history
  • Reference check
  • Driving record check

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.  

Application Details

 

How to Apply 

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Bryan Beyl at bryan.beyl@state.mn.us or 651-201-7935.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Bryan Beyl at bryan.beyl@state.mn.us.

About Public Safety Dept 

The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state.  DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.

Working together to improve the state we love. 

What do Minnesota's State employees have in common? 

  • A sense of purpose in their work
  • Connection with their coworkers and communities
  • Opportunities for personal and professional growth

Benefits 

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include: 

  • Paid vacation and sick leave 
  • 12 paid holidays each year 
  • Low-cost medical, dental, vision, and prescription drug plans 
    • Fertility care, including IVF
    • Diabetes care
    • Dental and orthodontic care for adults and children 
  • 6 weeks paid leave for parents of newborn or newly adopted children
  • Pension plan that provides income when you retire (after working at least three years)
  • Employer paid life insurance to provide support for your family in the event of death
  • Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
  • Tax-free expense accounts for health, dental, and dependent care 
  • Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

  • Training, classes, and professional development
  • Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support:

  • A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
  • Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
  • Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

 

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. 

EQUAL OPPORTUNITY EMPLOYERS 

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.

For accommodations or questions about accessibility specifically relating to this job announcement, please email the Affirmative Action Division at ADA.accommodations.DPS@state.mn.us or call 651-539-1875 (voice) or using your preferred telecommunications relay provider.