Patient Support Specialist

Patient Support Specialist (Temporary Assignment)

Location: Hybrid – Whippany, NJ

Assignment Length: 3–6 Months

Schedule Options:

• Early Shift Options
  • 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM, 9:00 AM – 5:30 PM, 9:30 AM – 6:00 PM
• Late Shift Options
  • 10:00 AM – 6:30 PM, 10:30 AM – 7:00 PM, 11:30 AM – 8:00 PM

Position Overview

We are seeking compassionate and customer-focused Patient Support Specialists for a temporary 3–6 month assignment. In this role, you will serve as a key point of contact for patients, healthcare providers, and pharmacies, helping individuals access prescription medication assistance programs.

This is a high-volume, phone-based customer support role where you will spend much of your day speaking with patients who may be navigating stressful healthcare situations. Success in this position requires excellent communication skills, active listening, empathy, and the ability to explain information clearly and confidently.

The ideal candidate is detail-oriented, reliable, collaborative, proactive, and adaptable, with a strong commitment to delivering an exceptional patient experience. Healthcare customer service experience is a plus, but not required.

Key Responsibilities

• Handle inbound and outbound phone calls with patients, healthcare providers, and pharmacies.
• Provide information regarding patient assistance and copay support programs.
• Guide patients through program enrollment, eligibility requirements, and available resources.
• Deliver a high-touch, concierge-style customer experience with professionalism and empathy.
• Listen carefully to patient concerns and provide clear, easy-to-understand guidance.
• Document interactions accurately and maintain detailed records.
• Escalate complex issues as needed and collaborate with internal teams to ensure timely resolution.
• Support additional administrative and operational tasks as assigned.

Required Qualifications

• High School Diploma or GED.
• Excellent verbal and written communication skills.
• Strong customer service mindset with the ability to build rapport and trust.
• Ability to actively listen and respond with empathy and professionalism.
• Comfortable handling a high volume of phone interactions throughout the workday.
• Ability to communicate information clearly and effectively to diverse audiences.
• Strong organizational skills and attention to detail.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Preferred Qualifications

• Previous customer service experience.
• Healthcare customer service, patient support, pharmacy, insurance, medical office, or call center experience.
• Experience working in a high-volume contact center environment.
• Bilingual English/Spanish skills.
• Experience using CRM, case management, or contact center software.

Success in This Role

• The successful candidate will:
• Demonstrate exceptional attention to detail and accuracy.
• Be dependable, accountable, and consistent in their work.
• Collaborate effectively with teammates and cross-functional partners.
• Take initiative and proactively identify solutions to challenges.
• Adapt quickly to changing priorities, processes, and business needs.
• Remain calm, patient, and supportive when assisting individuals experiencing stressful situations.
• Maintain a positive attitude and patient-first approach in every interaction.
• Thrive in a fast-paced environment while delivering a high level of service.

Why Join Us?

• Opportunity to make a meaningful impact by supporting patients and improving access to care.
• Collaborative and supportive team environment.
• Professional development and learning opportunities.
• Competitive benefits package.
• Employee engagement activities and volunteer opportunities.
• Valuable experience within the healthcare and patient support industry.