Technology Rollout Specialist

• Manager will review resumes and make offers based off resume review.
• On top of each resume please make sure they answer the following questions:
  • Job is on site: Onsite RI - What is your location?.
  • Job is 4 to 5 days in the office. Will you be able to work onsite?.
  • Can you work multiple projects simultaneously?.
  • Are you willing to move around shift times with projects?.
• This job is a temporary job as a contractor.
• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.
• We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.).
• Calls will be received through a queue and out-bound calls could be required.
• As calls are handled a tracking application will be updated and system validations will be made.
• When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously.
• These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
• You must be willing to move around your shift times as required by project needs.
• This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones.
• Advanced notice will be given to you if your shift is changing.
• Paid Training is 5 days a week onsite in the office.
• Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window.
• START DATE MAY BE SOONER THAN SPECIFIED.
• Cleared workers will have a specified start date given to you from your agency.
• Additional information; They are willing to consider candidates with diverse IT hardware and technology implementation assisting experiences, but the ideal candidate has some education or work experience with IT hardware installations.

Responsibilities

• Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.
• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.
• We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.).
• Calls will be received through a queue and out-bound calls could be required.
• As calls are handled a tracking application will be updated and system validations will be made.
• When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously.
• These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
• You must be willing to move around your shift times as required by project needs.
• Provide on-site field technicians first level technical support for troubleshooting issues encountered in stores during technology implementation / upgrades and ensure project implementation protocols are followed.

Qualifications

• A minimum of 1-year relevant work experience needed.
• A Minimum of a High School Diploma or GED required.
• Must possess clear, accurately and tactful, communication both verbally and written.
• Possess basic troubleshooting and problem-solving skills.
• Working knowledge of Microsoft Outlook, Word, and Excel preferred.
• IT hardware installation experience preferred, but not required.

Position Summary

• This job is a temporary job as a contractor.
• This is a Technology rollout call center, so all our assignments involve taking or making calls for multiple technology projects.
• We also provide first level trouble shooting support to contractors/vendors on-site implementing the hardware.
• This position involves taking calls from technicians / vendors / contractors who are implementing technology in the stores (This is not a typical customer / consumer call center.).
• Calls will be received through a queue and out-bound calls could be required.
• As calls are handled a tracking application will be updated and system validations will be made.
• When not handling calls you will also be required to provide updates via email, Excel etc.
• You will be provided all required training and a handbook for each project as well as necessary application/systems access.
• You will need to handle multiple technical rollout projects simultaneously.
• These projects at times could get implemented in the stores during the evenings, nights, and in different time zones.
• You must be willing to move around your shift times as required by project needs.
• This Job Posting is for an 8-hour shift that could fluctuate to accommodate night-time projects and different time zones.
• Advanced notice will be given to you if your shift is changing.
• Paid Training is 5 days a week onsite in the office.
• Training shift times may differ for each candidate but will be in-between the 8 AM to 8 PM window.

Education

• A Minimum of a High School Diploma or GED required.

Work Schedule

• Mon-Fri 8-hour shift that could change to accommodate day/night projects and different time zones.

Location

• 935 Douglas Pike, Smithfield, RI 02917.