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JOB DESCRIPTION:

COMPANY OVERVIEW:

Amcon Laboratories is located in South County, St. Louis, close to Affton. We are considered The Eyecare Supply Center, and have been serving the eye care industry for 40 years. In that time, Amcon has evolved to a major manufacturer and distributor of optical supplies for eye-care professionals and optical chains. Most of the Optical brands you know are our Amcon customers. Amcon continues to grow rapidly and continues the Mission, “Provide our customers with the highest quality products available, at fair prices, delivered with superior service”.

SUMMARY:

The IT Support Specialist will be responsible for providing technical assistance to computer users and answering questions or resolving computer problems by providing general IT support. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide general IT support to end users by answering inquiries, developing training materials, or conducting computer diagnostics to investigate and resolve problems or provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of operating systems and appropriate software.
  • Process Electronic Data Interchange (EDI) for invoices as well as overall customer database maintenance.
  • Reviewing custom-built internal applications to manage outstanding orders to completion. 

QUALIFICATIONS:

  • Basic problem-solving skills to review related information, evaluate options and implement the best solution. 
  • High level of attention to detail with the ability to prioritize and organize the daily work.
  • Effective, clear communicator in both written and oral format.
  • Ability to collaborate with all levels of the Company.
  • Quick learner, adaptable with an acute ability to multitask for urgent or changing priorities.

EDUCATION AND/OR EXPERIENCE:

  • Minimum Required: Associate degree in information technology.
  • Minimum Required: 1 year of experience in IT Support or equivalent.

LICENSES AND CREDENTIALS:

  • Minimum Required: None

SYSTEMS AND TECHNOLOGY: 

  • Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SQL.
  • Preferred: Knowledge of Classic ASP, CSS, and PHP

ABILITY TO COMMUTE:

  • St. Louis, MO 63123 (Required)

WORK AUTHORIZATION:

  • Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Amcon Laboratories is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.