Mail & Member Coordinator
About the role
We're looking for a Mail & Member Services Coordinator to join our team part-time. The majority of this role is focused on mailroom and virtual office operations — processing incoming mail and packages, working with our virtual office vendor portals, and managing member requests. A small portion of the role involves light, occasional front-of-house support when our community managers need a brief hand at the desk.
You'll report to our Community Managers and be a key part of the team keeping Createscape running smoothly day to day.
What you'll do
Mail & virtual office operations (primary focus)
- Process and sort incoming mail and packages for our coworking and virtual office members
- Date-stamp, log, and upload mail items into our virtual office portals
- Learn and follow procedures for multiple third-party virtual office vendors we work with
- Place mail and packages into member folders or storage
- Process member requests like mail scanning, mail forwarding, and pickups
- Communicate with members about their mail and packages by email or in person
- Handle a small amount of related administrative work as needed
- Attend mail-specific staff meetings when we have updates or changes to processes
Occasional front-of-house support (as needed)
- Briefly cover the reception area when community managers step away
- Take messages and field basic member questions
- Answer or make occasional phone calls
- Help direct visitors or give a simple walkthrough of the space when needed
We'll provide training on all of the above.
What we're looking for
- Strong attention to detail — our members count on their mail being handled accurately
- Comfortable using software, web portals, and email; quick to learn new systems
- Friendly, professional, and grounded demeanor
- Reliable and self-directed; able to work independently and prioritize when things get busy
- Clear written and verbal communication
- Previous experience in mailroom, reception, hospitality, customer service, or coworking is a plus but not required — we'll train the right person
The details
- Schedule: 15 hours per week, fully onsite. Specific hours flexible within our 7am–7pm window, with a regular weekly schedule we'll set together. Additional hours may be available on demand or during busier times of year.
- Pay: $18/hour
- Location: 701 Tillery St #12, East Austin
- Reports to: Community Managers
Perks
- Free unlimited Createscape membership — 24/7 access, wifi, coffee, meeting room use, and full use of the space
- Free membership to Squatch Frontier Fitness, our onsite gym
(No additional benefits beyond those listed above.)
How to apply
Send your resume to operations@createscapework.co with the subject line "APPLICATION".