Student Success Coordinator (Bilingual Mandarin)

Job description:

Key Responsibilities

Academic Coordination

• Track student class schedules, course requirements, assignment deadlines, and the SMC academic calendar.
• Create and share weekly study plans based on upcoming deadlines, exams, and academic needs.
• Support students with course registration, add/drop requests, and enrollment-related issues in coordination with SMC offices.
• Serve as the main liaison between students, SMC faculty, advisors, and administrative departments.
• Monitor academic progress, attendance, and at-risk situations for the cohort, and report concerns to the China program team.
• Help students understand and use SMC academic resources, including tutoring, writing support, library services, and counseling.

Student Affairs & Wellbeing

• Serve as the primary daily support contact for students’ academic, personal, social, and logistical needs.
• Provide cultural orientation and ongoing guidance to help students adjust to studying and living in the U.S.
• Monitor student wellbeing and identify concerns such as academic stress, homesickness, health issues, or interpersonal conflicts.
• Assist students with daily life needs, including transportation, medical appointments, banking, local services, and emergency procedures.
• Support student conduct expectations and escalate serious concerns to the Program Director when needed.
• Act as the designated emergency contact during program hours and follow the established escalation process for urgent issues.

Daily Reporting & China Team Communication

• Prepare a structured daily summary report for the China program team, including attendance, academic updates, student concerns, and parent follow-up items.
• Participate in regular briefing calls with the China team.
• Provide clear, accurate, and well-organized updates so the China team can communicate effectively with families.

Qualifications

Required

• Bachelor’s degree required; background in Education, Counseling, Psychology, Student Affairs, or a related field preferred.
• Professional bilingual proficiency in English and Mandarin Chinese, both written and spoken.
• Minimum 2 years of experience in academic advising, student support, student affairs, or a similar student-facing role.
• Strong organizational skills and ability to manage and monitor a group of 20+ students.
• Authorized to work in the U.S., or eligible and willing to be sponsored for a work visa.

Strongly Preferred

• Experience supporting Chinese international students in the U.S.
• Familiarity with the U.S. community college system, course registration, and transfer pathways.
• Experience as an academic mentor, student life coordinator, or student support staff in a bilingual or international education setting.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off