Security & Application Support Engineer

Clark+Elbing. Scientists at law. 

Clark+Elbing is a top-tier intellectual property (IP) law firm focused on protecting and promoting innovations in life science, chemistry, devices, and diagnostics. Founded in 1996 by a group with a shared passion for science, our firm has a long-held reputation as a premier law firm for patents. We are proud to offer a robust team of IP attorneys with advanced degrees in science who are supported by a group of Ph.D.s who are at the forefront of scientific innovation. 

C+E is looking to add an enthusiastic, talented, and personable Security & Application Support Engineer to our internal IT team. The position will report to the IT Director and will support firm-wide IT operations with a primary focus on cybersecurity operations, application support and development, and workflow reliability. This role will serve as a key technical resource responsible for monitoring and responding to security events, maintaining, troubleshooting and creating internal applications, and ensuring the stability and efficiency of business-critical systems. 

The Security & Application Support Engineer will act as a subject matter resource across security, application workflows, and user-facing systems, working closely with IT and vendors to ensure a secure and efficient technology environment. 

The salary range is $75,000 - $100,000 depending on level of prior experience. 

Responsibilities May Include:

IT Security + Incident Response:

• Monitor, triage, and respond to security alerts and incidents across Microsoft 365, endpoint security platforms, and managed detection and response (MDR) systems. 
• Coordinate incident response activities including investigation, containment, remediation, and documentation. 
• Work closely with Firm Partners and the IT Department. This role will be a member of the Incident Response team for Cyber Security. 
• Work directly with external security vendors to escalate, investigate, and resolve security events. 
• Assist in maintaining and improving the firm’s incident response procedures and documentation. 
• Analyze authentication activity, network events, and system logs to identify suspicious behavior. 

Application + Workflow Support:

• Provide support for firm-developed applications, including troubleshooting application issues, resolving workflow failures, and ensuring data integrity. 
• Maintain and troubleshoot Power Automate workflows, notifications, and integrations with SharePoint and Microsoft 365. 
• Investigate and resolve application-related issues reported by users, including system errors, missing data, and process failures. 
• Enhance workflow automation and improve user experience. 
• Participate in testing, rollout, and support of new features and system updates. 
• Develop, test, and publish PowerApps applications. 

IT Operations + Support:

• Provide Tier 2/3 technical support across endpoints, enterprise applications, and cloud services. 
• Diagnose and resolve technical issues escalated from frontline support or directly reported by users. 
• Support system deployments, updates, and operational improvements across the IT environment. 
• Maintain documentation for recurring issues, resolutions, and operational procedures. 

Vendor + Systems Coordination:

• Work with vendors to troubleshoot issues, escalate support cases, and ensure service delivery meets expectations. 
• Assist in evaluating system performance, identifying recurring issues, and recommending improvements. 
• Coordinate cross-functional efforts between IT and other departments to resolve issues. 

Skill + Ability Requirements:

• Minimum of 3–5 years of experience in IT support, systems administration, or application support. 
• Experience with Microsoft 365 (Exchange, SharePoint, Teams, OneDrive). 
• Experience with PowerApps, Power Automate and SharePoint-based workflows- writing, creating, debugging.
• Exposure to cybersecurity tools and processes, including endpoint security, MDR/SIEM systems, or incident response. 
• Strong troubleshooting skills across applications, workflows, and user environments. 
• Ability to analyze technical issues and take ownership through to resolution. 
• Strong communication skills with the ability to support users across all levels of the organization. 
• High attention to detail and ability to work under deadlines. 
• Strong technical writing skills to create documentation and instructions. 
• Be a team player and be proactive. 
• Experience supporting business-critical systems in a professional services or similar environment required. 
• Demonstrated ability to troubleshoot and resolve complex technical issues independently. 
• Experience working with vendors or external support teams. 
• Ability to manage multiple priorities and respond effectively in time-sensitive situations. 
• Ability to work calmly in high pressure situations and manage ongoing projects.
• Ability to be flexible as business needs may require work hours outside of core business hours.

Working Conditions

• Office environment. The Security & Application Support Engineer is expected to work the hours necessary to fulfill the responsibilities of this position.
• The above is intended to describe the general content of the requirements for the performance of this job. It is not construed as an exhaustive statement of all essential functions, responsibilities or requirements. Reasonable accommodations may be made to the above if required by law. 

Benefits Include:

• Flexible work options (Hybrid) 
• Medical Insurance 
• Dental Insurance 
• Vision Insurance 
• Flexible Spending Account 
• Health Reimbursement Account 
• Health Savings Account 
• 401(k) plan 
• Safe Harbor 401(k) contribution 
• Profit Sharing 401(k) contribution 
• Disability and Life Insurance 
• Parental and Family Leave 
• Commuting benefits 
• Paid Time Off

Clark+Elbing LLP is an Equal Opportunity Employer committed to providing all employees with a work environment that is respectful, professional, and inclusive. We prohibit discrimination and harassment of any kind based on race, sex/gender, age, religion, sexual orientation, gender identity or expression, national origin, disability, genetics, pregnancy, veteran status or any other protected characteristic as outlined by federal, state, or local laws.