Front Desk Staff

Front Desk Staff – Midwest Warrior Academy

Position Title: Front Desk Staff
Location: Midwest Warrior Academy – Omaha, NE
Job Type: Part-Time
Pay: Starting at $15.00 per hour

About Midwest Warrior Academy

Midwest Warrior Academy is Omaha's premier ninja warrior training facility, helping kids, teens, and adults build strength, confidence, resilience, and life skills through obstacle-based training. We are looking for energetic, friendly, and dependable individuals who enjoy working with families and creating a welcoming environment for our members.

Position Summary

As a Front Desk Staff Member, you will be the first point of contact for families entering the gym. You will help create a positive experience by greeting guests, assisting with check-ins, answering questions, managing registrations, and supporting daily gym operations.

Responsibilities

• Welcome members and guests with a friendly and professional attitude.
• Check participants into classes, open gyms, camps, and events.
• Answer phone calls, emails, and customer questions.
• Assist families with registrations, waivers, and account management.
• Process payments and merchandise sales.
• Help maintain a clean, organized, and safe lobby area.
• Monitor facility traffic and communicate with coaches as needed.
• Support birthday parties, camps, competitions, and special events.
• Assist with light cleaning and daily opening/closing duties.
• Promote upcoming programs, events, and memberships.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and ability to work well with children and families.
• Dependable, punctual, and responsible.
• Comfortable using computers, tablets, and basic software programs.
• Ability to multitask in a fast-paced environment.
• Previous customer service, retail, or front desk experience is preferred but not required.

Preferred Attributes

• High energy and outgoing personality.
• Team-oriented mindset.
• Strong attention to detail.
• Ability to stay organized and solve problems independently.
• Passion for helping kids build confidence and succeed.

Schedule

• Flexible part-time hours.
• Evenings and weekends.
• Additional hours may be available during camps, competitions, and special events.

Benefits

• Employee discount on programs and merchandise.
• Positive and supportive team environment.
• Opportunity to be part of a growing and unique fitness community.