Case Worker- SL County

Title: Case Worker
Department: Advocacy Center
Location: Advocacy Center and West Jordan Shelter
Supervisor: Advocacy Center Program Manager (SL County)
Category: Full time (40 hours per week)
FLSA Status: Non-exempt
Pay: $20.00 - 22.00 per hour, depending on experience.
Schedule: Generally, Monday – Friday business hours, but flexibility is required to meet
with clients according to their availability. The schedule is five (8-hour) shifts per week.
Start and end times could range from 800 - 1000 am (start times) and 400 – 700 pm (end
times) based on personal preference and the current needs of the Advocacy Center.

Please note: We don't monitor applications on this site. To be considered for employment, you MUST complete our official application through our website. A resume alone does not count as an application. 

HOW TO APPLY: Visit svsutah.org -> Get Involved -> Employment Opportunities -> Select the position you're applying for -> Fill out an application that is linked on our website and submit it with your resume.

GENERAL PURPOSE
The Case Worker provides services to shelter residents and community clients. They support survivors with safety/action plans to achieve self-sufficiency and independence. The Case Worker works collaboratively with internal SVS staff and external community service providers to assist survivors in achieving their goals. The Case Worker connects survivors to resources in the areas of housing assistance, employment opportunities, life-skills/support groups, clinical services, legal/court guidance, and financial empowerment.

SVS is a survivor-centered organization where individuals impacted by
domestic abuse and sexual violence can realize their own strength, courage, and
resilience while on their path to an empowered future.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrate regular and reliable attendance. The ability to arrive on time and work scheduled shifts is necessary to provide the required level of services to clients.
• Provide clients with case management services, including but not limited to: initial needs assessment; advocacy; housing-assistance-eligibility verification; rental- assistance coordination; development of safety and action plans; referral services; and assistance in identifying barriers and resources.
• Maintain detailed, accurate, and timely case management notes and documentation in compliance with Family Violence Prevention and Services Act, Victims of Crime Act, and Violence Against Women Act confidentiality mandates.
• Maintain and build professional relationships with community partners to enhance referral process/resources for clients.
• Educate clients on housing programs they may qualify for with SVS and gather required eligibility documentation and provide guidance on housing rights.
• Communicate and coordinate with landlords by providing program information and helping facilitate successful housing placements or ongoing tenancy for eligible clients.
• Assist with housing-related community outreach efforts targeted toward low- income, vulnerable, and underserved populations by distributing informational materials, connecting individuals with available programs, and supporting broader engagement strategies led by program staff.
• Adhere to the mandatory reporting requirements when working with families to ensure the safety and well-being of their children.
• Attend weekly residential and case management meetings to collaborate with the shelter and clinical teams regarding updates on client safety/progress and departmental/organizational goals.
• Deliver individualized advocacy services that recognize and center each client’s cultural identity, values, and lived experiences; and apply culturally responsive practices to ensure all services and recommendations align with their unique cultural framework.
• Demonstrate support for/practice SVS strategic imperative of being part of a 360-degree, trauma-informed organization.
• Ensure confidentiality and proper handling of all client and SVS information.
• Maintain professional ethical standards in all relationships and activities and appropriate professional boundaries with clients, employees, volunteers, donors, and vendors.
• Perform CPR and administer First Aid as needed.

OTHER DUTIES & RESPONSIBILITIES

• Attend required training as assigned.
• Complete other duties as assigned.

QUALIFICATIONS & SKILLS

• Minimum of one year experience in social work/services in the field of domestic violence; and/or experience working with families in crisis.
• Complete 40 hours of core advocacy training with the Utah Domestic Violence Coalition within first six months of employment.
• Ability to demonstrate/utilize compassion, empathy, and respect.
• Ability to work collaboratively with SVS staff from multiple departments, community partners, and clients.
• Ability to communicate effectively, professionally and with fluency in English.
• Ability to work remotely and/or at community sites with minimal supervision.
• Demonstrate excellent interpersonal skills and ability to work collaboratively.
• Demonstrate excellent organizational skills including the ability to manage client caseloads.
• Demonstrate proficiency with Microsoft Word, Excel, SharePoint, Power Point, and Outlook.
• Achieve and maintain eligible status on Direct Access Clearance System (DACS) Criminal Background Check.
• Obtain First Aid and CPR Certification within initial 30 days of employment and recertify every two years.

PREFERRED QUALIFICATIONS

• Bachelor's degree in human services field or related field, or a current
  junior/senior college student in social work, behavioral science or closely related
  field.
• 2+ years’ experience working with the public.
• Bilingual English/Spanish fluency.

WORKING CONDITIONS & PHYSICAL DEMANDS

Generally, the work area is an office environment at the Advocacy Center and the Sanctuary. Additionally, the Case Worker works in multiple locations to provide services to shelter residents and community clients throughout Salt Lake County. Travel to and from various locations is the responsibility of the Case Worker.
This position may allow for limited remote work. Any remote work must be approved by the Advocacy Center Program Manager and approval may change if/when the needs of the organization change.

EQUIPMENT USED

• Operation/use of basic office equipment such as telephone, computer, scanner,
  and copy machine.

Please note this job description is not designed to contain a comprehensive listing of duties, responsibilities, or activities that are required for this job. Duties, responsibilities, or activities may change at any time with or without notice.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Contact SVS Human Resources for assistance.