Sales Operations Intern

This part-time position begins July 1. Applicants must be available to work in person at our Boston office a minimum of 20 hours per week. 

The role is expected to continue through September. Although a full-time position in the fall cannot be guaranteed, applicants should be available for full-time employment beginning in September or October if an opportunity arises.

This internship provides hands-on exposure to Sales Operations within an international academic publishing organization. As a Sales Operations Intern, you will support the commercial and Sales Development team by driving effective management of institutional customer accounts and sales operations by delivering seamless end-to-end operational support, actionable insights, and high-quality service that supports revenue growth and customer satisfaction.

Specific dutiesinclude but may not be limited to:

• Manage end-to-end sales processes and key customer accounts, including new product sales, licensing agreements, renewals, updates, invoicing, and ongoing account development.
• Serve as the primary point of contact for inbound (e-)sales and customer service inquiries, while maintaining regular communication with institutional accounts.
• Prepare invoice data and coordinate internal and external invoicing, as well as access control processes for digital products, liaising with Finance and fulfilment teams as needed.
• Coordinate all business models (e.g. renewals, trials, EBA and All Inclusive), ensuring timely follow-up and required reporting. Alignment with customer needs to support order and access generation.
• Maintain and update customer and account information, including recording and reporting on sales data, and providing industry-standard data to institutional customers (e.g., usage statistics, holdings overviews, MARC records).
• Monitor customer interactions to identify trends and potential technical issues, sharing insights with Sales, Marketing, and Publishing teams.
• Investigate and resolve customer-reported issues in collaboration with internal stakeholders, while contributing to workflow improvements and acting as a customer advocate to optimize processes.

The successful applicant will have the followingqualifications:

• Proficiency with Windows software applications
• Works accurately with great attention to detail; good data and analytical skills.
• Excellent verbal and written communication skills in English (German is a plus)
• Knowledge of the customers and market for academic products
• Experience of a customer service or other customer-facing role. 
• Working knowledge of further languages preferred; knowledge of German a plus.
• Well-organized, with the ability to organize others. 
• Friendly and outgoing; able to quickly build a rapport with a wide range of people. 
• Learns and assimilates complex information quickly.
• Strong organizational and problem-solving skills. 
• Commercially minded, can appreciate the commercial implications of actions. 
• Able to work accurately and independently as part of a small team.

There are two part time positions opening for this role, 20 hours a week each. This is a paid position of $17 an hour. The ideal start date for this position is July 1, 2026, and the position will run until early or late September, depending on need and availability.

Please send your resume to Maeve Hamill, Executive Business Manager (maeve.hamill@degruyterbrill.com). Please also include your earliest possible start date.