Technical Support Associate

Job Title: Technical Support Associate

Job Summary: We are seeking a skilled and customer-focused Technical Support Associate to join our team in supporting cutting-edge psychological test and brain training applications. These innovative apps evaluate and enhance attention, memory, conceptual reasoning, and cognitive wellness through advanced brain training technology and artificial intelligence. The role involves providing technical support for Windows PCs, troubleshooting technical issues, installing software, and ensuring our products run smoothly for end users. This is a full-time, on-site position in a collaborative office environment with a Monday through Friday schedule.

Key Responsibilities:

• Diagnose, repair, and troubleshoot issues with Windows PCs and Windows operating systems.
• Install, configure, and update software required for our psychological testing and brain training applications.
• Provide technical support to customers via phone, email, or remote tools, to resolve technical issues promptly and professionally.
• Document technical problems, solutions, and customer interactions for internal tracking and knowledge sharing.
• Collaborate with the development team to identify, communicate, and resolve application bugs or compatibility issues.
• Support system setup, upgrades, and maintenance as needed.

Qualifications:

• Proven experience in PC repair, Windows operating systems, and software installation.
• Strong customer service and communication skills with the ability to explain technical concepts clearly.
• Familiarity with troubleshooting software applications and resolving compatibility issues.
• Experience with Windows OS environments and PC hardware components.
• Ability to work both independently and collaboratively to resolve technical issues.
• Strong organizational skills and attention to detail.

Benefits:

• Comprehensive health, dental, and vision insurance.
• Competitive retirement plan options.
• Paid leave policies.
• Professional development opportunities and supportive team culture.

BrainTrain, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status.

How to Apply: To apply, please submit your resume and cover letter, detailing your experience in technical support and interest in cognitive wellness technologies. We look forward to reviewing your application!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Hourly pay
• Yearly bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• When would you be available to start this job?
• Describe why you think you would be a good match for this job based on your experience and interest in the company's mission.

Education:

• Associate (Required)

Experience:

• Technical support: 1 year (Required)

Work Location: In person