Cash Application Specialist

Team Overview

The Global Cash Applications team sits within Shared Services and is responsible for supporting cash application posting across multiple markets including the United States, Canada, Puerto Rico, the United Kingdom, and Spain. The team plays a critical role in ensuring accurate and timely allocation of customer payments that are not automatically posted, partnering closely with Sales, Operations, and Finance. This role reports to the Global Cash Application Manager and directly contributes to financial accuracy, reconciliation, and business continuity. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Acts as a key liaison between Sales, Operations, and Finance to resolve cash application and accounts receivable (A/R) related issues
• Analyzes and processes complex cash applications and billing adjustments to ensure accuracy, compliance, and timely resolution
• Conducts root cause analysis on unapplied cash, misapplied payments, and discrepancies, identifying trends and implementing corrective actions
• Supports month-end close activities by partnering with Shared Services Accounting to reconcile cash-related balances and ensure financial accuracy
• Reviews and verifies live checks received in the mailroom, ensuring timely and accurate deposits into Bank of America accounts
• Manages Salesforce workflow queues and A/R inquiries, prioritizing requests and ensuring timely resolution of Sales and Accounting issues
• Performs monthly security deposit reviews and allocations in alignment with internal policies and controls
• Validates ticket accrual reports and submits accurate documentation to Finance within Day 1 and Day 2 close deadlines
• Participates in system testing for new integrations and system enhancements to ensure alignment with business requirements
• Supports audit readiness by maintaining accurate documentation and responding to internal and external audit requests

Required Technical Skills

• Microsoft Excel (advanced functions such as Pivot Tables and VLOOKUP) and Microsoft Word
• PeopleSoft (Enterprise Resource Planning system for financial and accounting processes)
• Salesforce (Customer Relationship Management platform for managing workflow queues and inquiries)
• Banking platforms and reconciliation tools (e.g., Bank of America systems for cash deposits and tracking)
• Strong data analysis and reconciliation capabilities using financial systems

Required Knowledge and Experiences

• 3+ years of Accounts Receivable (A/R) experience – essential for managing complex cash applications and resolving discrepancies
• Strong understanding of cash application processes, billing adjustments, and reconciliation practices – critical for financial accuracy
• Experience working in cross-functional environments – necessary to collaborate with Sales, Finance, and Operations teams
• Knowledge of audit processes and financial controls – important for ensuring compliance and audit readiness

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience supporting global or multi-region cash application processes
• Exposure to system testing, process improvement, or automation initiatives
• Familiarity with workflow management in Salesforce or similar tools