Community Manager I

The Community Manager I serves as the face of the center, delivering hospitality at every touchpoint while supporting daily operations, client experience, and community engagement. This role is responsible for creating a welcoming environment for clients and guests, coordinating center services, and ensuring operational excellence across the workspace. 

Key Responsibilities 

Hospitality and Client Experience 

Deliver a best-in-class client and guest experience through proactive, service-focused interactions. 

Greet visitors, answer inquiries, and serve as a primary point of contact for clients. 

Support client onboarding and offboarding to ensure a seamless experience. 

Respond to client requests and resolve concerns in a timely, professional manner. 

Build strong relationships that contribute to client satisfaction and retention. 

Operations and Center Management 

Maintain center readiness, ensuring offices, conference rooms, cafés, and common areas meet brand standards. 

Coordinate mail, package handling, shipping, and related client services. 

Manage inventory and ordering of office, kitchen, and operational supplies. 

Partner with building management, vendors, and service providers to address facility needs. 

Support operational processes, compliance standards, and center initiatives. 

Meetings, Events, and Community 

Coordinate conference room reservations, day office bookings, and related services. 

Manage catering requests, event setup, and vendor coordination. 

Support community-building events and networking opportunities. 

Assist with marketing initiatives and outreach to clients and prospects. 

Administrative and Financial Support 

Maintain accurate client information and operational records. 

Process invoices, purchase orders, and expense reconciliations in accordance with company procedures. 

Support account management activities and day-to-day administrative operations. 

Develop a working knowledge of the center financial performance and key business metrics. 

Additional responsibilities as required.  

Core Competencies 

Hospitality-driven mindset and passion for client service 

Strong communication and interpersonal skills 

Excellent organization, attention to detail, and follow-through 

Ability to prioritize multiple responsibilities in a fast-paced environment 

Problem-solving mindset with adaptability and professionalism 

Technology proficiency, including Microsoft Office and business systems 

Collaborative team player with a positive attitude 

Qualifications 

Associate’s degree required; Bachelor’s degree preferred. 

1+ year of experience in hospitality, coworking, office administration, retail, hotel, restaurant, or other service-focused environments preferred. 

Customer service experience required. Hospitality experience preferred.  

Experience with CRM, scheduling, or workplace management platforms is a plus. 

Working Environment 

Full-time, in-office role  

Core hours: Monday–Friday, with flexibility to support business needs, including evenings and weekends  

Ability to lift/move up to 50 pounds as needed