General Manager of Premium
The General Manager of Premium is responsible for planning and leading the premium food service operations across multiple units within Acrisure Stadium in Pittsburgh, PA. The General Manager of Premium will be responsible for the Premium team, planning, and completing catering orders and premium special events and will be responsible for the budgets and financial goals of the department.This position is salaried, plus bonus eligible, contingent on achieving certain financial and performance goals.
Relocation Benefits Available
• Coordinate total premium operations to include duties such as booking events, supervising teams, developing, selecting, and costing menus, pricing, hiring, and departmental administration
• Be responsible for all aspects of preparation, service, and cleanup for multiple premium operations
• Develop and implement premium dining solutions to meet customers’ needs
• Develop and maintain effective client and customer rapport
• Develop and implement annual comprehensive marketing plan for premiums services, including but not limited to collateral, sales strategies, and marketing budgets
• Establish and implement service and presentation standards for all premium operations, implement processes to ensure compliance and consistency
• Implement new services to support base business growth and client retentions
• Stay ahead of and advise clients, customers and staff on current premium dining trends and products
• Facilitate the delivery of prepared food built from banquet event orders
• Participate in sales process and negotiations of contracts and assist clients in planning special events
• Train and lead premium services employees to ensure standards are followed
• Responsible for setting and delivering sales, food, and labor targets
• Responsible for execution of premium hospitality events of varied size and scope including staffing and management
• Responsible for components accounting functions including accurate reporting of all premium related revenue, expenses, and receivables
• Ensure compliance with all food, occupational and environmental safety policies
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
In order to be prepared for this leadership role, qualified candidates will possess:
Flexibility to work an event-based schedule. This would include weekends, evenings, and some holidays.
• 5-7+ years of food service management experience working in premium services
• Must have availability to work event-based hours including evening, weekend, and potentially holiday hours
• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management.
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).