Overnight Front Desk

Job description:

Job Description: Overnight Front Desk / Night Auditor - Hospitality

Newbury Guest House in Boston, MA seeks a qualified overnight front desk person / night auditor

This position is also responsible for maintaining the security and safety of guests, employees, and property while adhering to standards of service overnight.

Essential Job Functions:

• Manage the front desk overnight and respond to any guest requests or needs.
• Process late arrival guest check in.
• Run the audit and reporting as required.
• Ensure adequate service and safety of property, guests, employees, while maintaining a professional and friendly attitude.
• Act as first responder in case of emergency, i.e. guest illness emergency, fire emergency, or employee accident.
• Ability to manage and resolve conflicts while maintaining professionalism and demonstrating courtesy to guests and co-workers.
• Visually inspect hotel areas; conduct safety and security walk-throughs of all public space, outside grounds, emergency exits, doors and report and resolve all issues.
• Adhere to service standards, always ensuring safety and comfort of guests.
• Verbally communicate in a calm, positive demeanor, taking control and giving direction in case of emergency.
• Ensure adherence to all applicable federal, state, and local safety and health regulations and company standards.
• Prepare all necessary incident reports, i.e., theft reports, employee injuries, etc.
• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Qualifications, Job Knowledge, Experience, Skills, Abilities

• High school diploma
• Previous front desk / security experience preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent communication skills, both verbally and in writing
• CPR /First aid certification preferred.
• Ability to grasp, lift, carry or transport up to 20 pounds.
• Must have valid drivers license

Job Type: Part-time

Benefits:

• Paid time off

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Boston, MA 02116: Relocate before starting work (Required)

Work Location: In person