Manufacturing Execution System Technician
Role Description
We're looking for an Manufacturing Execution System Technician to join our Manufacturing Execution System (MES) team in support of our production environment for all of our manufacturing processes. As an MES Technician you will collaborate with operators, engineers, program managers and software teams to support and maintain the MES system and its related manufacturing software integrations.
This is a second shift role.
What you'll do:
Provide first tier support to production lines for day-to-day MES operations, fixes, troubleshooting software and hardware, and supporting related services & systems
Troubleshoot MES issues by reviewing log files, event reports, and talking with users
Act as liaison between factory floor and MES development team, evangelizing on behalf of end users, capturing their feedback, and identifying opportunities for improvement
Train system users on new features and updates
Perform basic network and device troubleshooting
Participate in training end users on effective use of MES platform
What you'll bring:
Must have strong communication skills, both written and verbal, capable of relaying technical information to non-technical stakeholders
Must be able to work independently with excellent time management, multi-tasking and the ability to assess and prioritize competing demands
Associates Degree in related field Computer Science, Information Systems, IT or equivalent work experience
Experience in a manufacturing, warehouse or logistics environment working with software systems and end-users to support production operations is highly desirable
Experience collaborating with a variety of stakeholders (e.g. Engineering, Operations, and Software)
Experience with office software applications (Excel, Word, etc.), knowledge of basic REST concepts, SQL queries and basic database concepts
Experience writing technical documentation
Experience with Jira is a plus
Desire to learn and grow professionally in a fast-paced, startup environment