Contact Center Representative/Communications Center

Provides information on Credit Union products and services, performs account transactions, and resolves account inquiries and issues for members via the telephone, mail, e-mail, fax, and other web-based communications in a professional and confidential manner while upholding the Credit Unions’ service philosophy. Provides back-up support on all Communications Center shifts and Fulfillment Queues.

Serves as a primary member contact for issues concerning Credit Union products and services, transactions, maintains a working understanding of Credit Union products, services, policies and procedures in order to effectively assist members by phone and replies to member inquiries  in a skilled manner using mail, e-mail, or other web-based communications to facilitate members’ banking needs.

Minimum Qualifications or Knowledge, Skills and Abilities Required 

• Associates Degree or equivalent combination of education and experience
• Two to three years of banking experience a plus
• One to two years of relevant customer service experience a plus

Additional Qualifications:

• Excellent communication and interpersonal skills are required 
• Must maintain total confidentiality in handling credit union interactions
• Completes work with little or no supervision
• Must be available to work, as needed, any shift (including non-standard business hours) required by the Communications Center Department 
• Ability to work overtime as needed or required