Business Operations Specialist

Job Title: Business Operations Specialist (Short-Term Rentals) @www.TheSolaireCollection.com

Job Description

At The Solaire Collection, we are a growing short-term rental property management company dedicated to delivering exceptional, five-star experiences for our guests and maximizing returns for our property owners. We are seeking a highly organized, analytical, and proactive Business Operations Specialist to streamline our day-to-day operations, optimize our property performance, and help scale our portfolio.

In this role, you will sit at the intersection of guest experience, owner relations, field logistics, and data analytics. You will be responsible for ensuring our portfolio of properties runs like clockwork, utilizing property management software (PMS) and dynamic pricing tools to drive efficiency and revenue.

Expected Responsibilities by top priorities 

1- Team Leadership & VA Management: Manage, train, and hold accountable a team of 3 Virtual Assistants (VAs) handling 24/7 guest communication. Lead daily log/sync calls with the VA team to review guest issues, align on daily priorities/action items, and ensure service level agreements (SLAs) are met.

2- Elevated Guest & Owner Support: Act as the tier-2 escalation point for complex guest issues or owner inquiries, ensuring swift and professional resolution.

3- Logistics & Vendor Management: Coordinate and oversee schedules for cleaning crews, maintenance technicians, and inspectors to ensure seamless, on-time turnovers between guests.

4- Channel & Revenue Optimization: Monitor and manage property listings across major platforms (Airbnb, VRBO, Direct Booking site). Utilize dynamic pricing tools (e.g., PriceLabs, Wheelhouse) to optimize nightly rates based on seasonality, local events, and market trends.

5- Supply Chain & Inventory Control: Implement and maintain a system for tracking guest supplies, linens, and maintenance inventory across all properties to prevent shortages.

6- Performance Reporting: Analyze operational KPIs (e.g., occupancy rates, cleaning costs, maintenance response times, guest review scores) and generate weekly/monthly reports for leadership and property owners.

7- Process Improvement: Identify bottlenecks in current guest check-in/out procedures, communication flows, or maintenance dispatching, and build automated workflows to solve them.

Minimum Requirements

Experience: 0–1 years of experience in business operations, hospitality management, property management, or a similar logistics-heavy role. (Experience specifically in the Airbnb/short-term rental industry is a massive plus).

Education: Bachelor’s degree in Business Administration, Hospitality Management, Operations, or a related field (or equivalent practical experience).

Tech Savviness: Strong proficiency with Excel/Google Sheets. Experience with STR Property Management Software (e.g., Guesty, Hostaway, Hospitable) is highly preferred.

Availability: Ability to work a flexible schedule, including occasional weekend or evening availability to handle operational emergencies. Hybrid in office 4 days a week in office near 39th St and 6th Ave, in Manhattan

Specific Skills We’re Looking For

Problem-Solving & Grit: You thrive in fast-paced environments and can think on your feet when unexpected property issues arise.

Hyper-Organized: You can track dozens of moving parts (cleaners, maintenance, check-ins) simultaneously without letting details slip through the cracks.

Analytical Mindset: You enjoy looking at numbers, identifying occupancy trends, and figuring out how to optimize a budget.

Vendor Management: Strong communication skills to manage, negotiate with, and hold third-party contractors accountable.