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Summary of Duties: 

  • A self-motivated, flexible, team player with a positive attitude who assists and works under the direction of a chiropractor, and performs a variety of administrative and clinical tasks to ensure a chiropractic office is running smoothly and efficiently.  A chiropractic assistant assists in answering the phone, scheduling patients, collecting payments, and answering patient questions. 

 

Supervision Received: 

  • Reports to Practice Operations Supervisor and/or Practice Manager.

 

Supervisory Responsibilities:

  • This job has no supervisory responsibilities.

 

Essential Functions: 

Administrative Duties

  • Warmly greets each patient by name as they check in for their appointments.
  • Gives patients the proper paperwork needing to be filled out.
  • Reviews paperwork to ensure accuracy and completion, and explain any required procedures to prepare the patient before the chiropractor's exam and treatment.
  • Answers the phone.
  • Schedules patient appointments.
  • Telephones patients who have missed their appointments.
  • Collects payments.
  • Enter charges and payments.
  • Updates doctor stat sheets.
  • Files.
  • Keeps Practice Operations Supervisor informed of any supplies that need to be ordered.
  • Promptly and effectively deals with situations that arise like when a patient has to wait an excessive length of time for an appointment; the ability to empathize with the patient and deal with the wait is a key to success.

Clinical Duties

  • Escorts patient to appropriate room.
  • Keeps rooms clean and organized.
  • Ensures supplies are available.
  • Takes and charts vitals.
  • Educates patients by sharing chiropractic knowledge in a clear, concise manner which encourages the patient to ask further questions until the answer is fully understood.

 

Skills/Experience:

  • Knowledge of computer programs.
  • Knowledge of business office procedures.
  • Ability to operate a computer and basic office equipment.
  • Ability to operate a multi-line telephone system.
  • Skilled in answering a telephone in a pleasant and helpful manner.
  • Ability to read, understand and follow oral and written instructions.
  • Ability to establish and maintain effective working relationships with patients, employees and the public.
  • Must be well organized and detail-oriented.

 

Environmental/Working Conditions: 

  • Normal office environment.  Scheduled hours may be increased or decreased as business needs dictate.  Occasional overtime, evening hours and weekends may be required.
  • This position will require occasional later evening hours