Case Management Intern

Essential Duties:

• Conduct Community Resource Mapping including internet research and phone calls to ensure the resource is accessible to program participants.
• Support program participants with completing there benefits applications.
• Provide culturally humble, client-centered services that are responsive to the needs of program participants in conjunction with Case Managers and Associate Director, Remote Services.
• Process referrals for virtual integration services, including assessment of eligibility and enrollment in services where appropriate.
• Conduct assessment and evaluation of service needs with client and works together with client (and local service providers or partners as appropriate) to reach goals.
• Work with clients to identify and address barriers, refer to support services that may assist clients in becoming self-sufficient, including, but not limited to transportation, health services, employment services, immigration services, or childcare.
• Conduct research on local services available for enrolled clients and advocate for access where eligible and appropriate
• Maintain digital case files using CWS online database, including, but not limited to case notes, assessments, supporting documentation, and other required program documentation.
• Maintain confidentiality standards.
• Other duties as assigned

Requirements:

• Spanish fluency is required 
• Passionate about serving diverse groups of refugees and immigrants and interest in building interpersonal relationships to welcome and empower refugees. 
• Ready to work in a highly dynamic work environment that requires flexibility and proactiveness to best accompany program participants and support economic self-sufficiency. 
• Ability to commit to a 6-month internship term
• Must be willing to use Whatsapp, phone calls, zoom and other platforms to communicate with clients.
• Must consent to a background check and (if driving clients) motor vehicle record check. Proficient in Microsoft Word, Zoom/Google Meet email, Whatsapp and internet-based applications. 
• Time Management: Strong time management and organizational skills to accomplish tasks. 
• Ability to work early mornings and evenings to meet the needs of the program participants e.g., meeting with a program participant after their workday in the evening to provide job coaching 

Skills & Qualifications: 

• Strong interpersonal and diplomacy skills; ability to work collaboratively and effectively with partners and teams;
• Ability to conduct oneself in a professional and courteous manner at all times to represent the professional and institutional interests of CWS;
• Knowledge and experience in working with Microsoft Word, Excel, 
• PowerPoint and database software is essential; 
• Ability to work in a multi-cultural environment required