ECM Care Coordinator II (Bilingual Chinese/English)

Job Title: Care Coordinator II

Reports To: ECM Team Manager

Job Overview: The ECM Care Coordinator (CC) is a part of the Enhanced Care Management Team that serves Medi-Cal members who qualify for, and could benefit from, comprehensive/complex care management. Full-time (40 hours/week) CCs carry a caseload of 25-30 clients while part-time CCs carry a proportional caseload depending on their hours per week. CCs carry out a range of duties to support clients including intake appointments, assessing health and social needs, connecting clients with appropriate resources/referral, providing health education and skill building interventions, and meeting our clients where they are at - including off-site such as at their homes, in public locations, at shelters, etc.

Compensation:

• This is a non-exempt (hourly pay) role
• Hourly rate ranges: $25-$27 per hour

Duties & Responsibilities:

(1) Provide enhanced care management services, as defined for Medi-Cal, to assigned clients which includes, but is not limited to:

• Maintaining contact with each client at least once every 2 weeks
• Having ECM sessions with each client through telehealth and/or in-person which may be at our center, at the client’s place of residence, and/or at other off-site locations within Orange County
• Complete all required assessments, care plans, notes, billing entries, and other documentation by their deadlines
• Provide a range of services to support clients including coordinating care, referrals to community resources, assisting with setting relevant goals, identifying and engaging relevant social supports, providing health education, and coaching the client on skills necessary for managing their own care
• Abide by all relevant agency policies/procedures as well as other legal, professional, and ethical standards (i.e., confidentiality, mandated reporting, etc.)

(2) Participate in required ECM team activities including individual supervision, group supervision, team meetings, training, etc.

(3) Assist with training new hires, interns, and volunteers within the ECM team as needed

(4) Assist with conducting intake appointments, initial phone calls to referrals / other potential clients, and with covering other caseloads as needed (such as during the extended absence of another ECM staff)

(5) Collaborate with other teams / other staff as needed within the agency as a whole

(6) As a part of the agency, assist with other duties which generally will not exceed 10% of your work time (averaged over a year) and may include:

• Assisting with the general operations at our center such as answering the agency phone, answering the door, and other administrative tasks
• Attending “all staff” events which may include meetings, training, or other activities
• Representing AASCSC at public/community events or performing other outreach-type tasks
• Assist with supervising, training, and/or mentoring/advising members of our youth program, interns, and/or other volunteers
• Other tasks as assigned by the agency’s management team

Requirements:

(1) Bilingual (verbal and written) in English and Chinese and comfortable working fully in either language depending on the client

(2) Ability to work with a variety of people who may have different personal/cultural backgrounds, communication styles, and on-going circumstances including physical and/or mental illnesses

(3) Excellent communication skills by email, phone, video call, and in-person

(4) Able and willing to meet with clients at their homes or at other off-site locations, anywhere within Orange County, including a means of transportation such as a personal vehicle (mileage reimbursement is provided when traveling between work sites)

(5) Able to balance multiple deadlines and priorities at once on a regular basis

(6) Able to maintain productivity, documentation, and other professional standards both when working independently and when in a team-setting

(7) Must make satisfactory training progress over the first 90-day probation period including having your first client (when deemed ready by your trainer/supervisor) no later than 4 weeks after your start date.

(8) Available at least one of the following is preferred:

• Available weekly on Saturdays (at least 5 hours during the day)
• Available weekly on Sundays (at least 5 hours during the day)
• Available in the evening (5-8pm) at least 2 days between Mondays-Fridays each week

Education and/or Experience Required:

For the following, on a case-by-case basis at our discretion, formal educational requirements may be replaced by a combination of experiences from professional, personal/lived, and volunteer/internship settings that we deem as “equivalent” to the educational requirement.

(1) Bachelor’s degree in any field (may or may not also meet requirement #2 below)

(2) An Associate’s degree, Bachelor’s degree, or certificate/credential from an accredited college/university in social/human services, social work, psychology, sociology, public health, or other similar fields

(3) At least 1 year of full-time experience (or an equivalent amount of part-time and/or volunteer experience) in a community-based setting performing care management, case management, resource navigation, health coaching/counseling, and/or other similar roles