Placement Services Supervisor

Join NADAP’s exciting new Pathways for Access to Careers and Employment (PACE) program in Brooklyn helping New Yorkers build their employment skills and careers! In this role, you’ll deliver hands-on career guidance, skills training, credential support, and job placement services all while making a real difference in your community. If you’re passionate about workforce development and ready to grow professionally in a mission-driven environment, PACE is where your impact and career take off!

Position Summary

The Placement Services Supervisor is responsible for the day-to-day management of Placement Services operation. This role supervises a multidisciplinary team including Account Managers, Career Coaches, and Retention Specialist to ensure seamless service delivery, strong job placement outcomes, and compliance with funder contractual requirements.

The Supervisor plays a critical role in maintaining program performance by ensuring staff productivity, supporting employer engagement strategies, monitoring client progress, and driving successful job placement and retention outcomes.

Essential Functions

• Oversee Placement Services workflow in alignment with PACE program requirements, including participant engagement and activity assignment, job readiness and career coaching, job development, job placement, and retention.
• Ensure participants meet required activity hours and engagement standards as mandated by the funder.
• Monitor and track daily attendance, participation, referrals to jobs, job placement.
• Supervise and manage a team of Account Managers, Career Coaches, and Retention Specialist.
• Conduct regular supervision, case conferencing, and performance reviews.
• Enforce clear performance benchmarks tied to PACE outcomes, including: Weekly/monthly job placements, job retention milestone success, activity compliance and attendance. Conduct weekly or biweekly supervision with staff.
• Support staff in managing escalated client situations, including conflict, non-compliance, and other barriers.
• Attend job fairs, community outreach events, and networking functions to connect with employers, as needed.
• Conduct quality assurance checks to ensure accurate reporting to funder.
• Oversee accurate and timely data entry in Zoho & Seams systems.
• Ensure all case files include required documentation (resumes, job search logs, placements, verifications).
• Hire and train Placement Services staff to ensure all functions run smoothly and efficiently.
• Collaborate with program leadership to support audits, reporting, and special projects.
• Follow program guidelines and compliance standards related to workforce funding.

Education & Experience

• Bachelor’s degree in business, human services, public administration, or related field.
• Three or more years of experience in workforce development, employment services, or job placement programs.
• At least one year of supervisory or team leadership experience is required.
• Experience working within government-funded programs strongly preferred.
• Experience working with underserved or public assistance populations preferred. 
• Ability to prioritize tasks and document visits and contacts.
• Knowledge of HRA policies, procedures, and performance benchmarks preferred.
• Bilingual in Spanish, Russian, Mandarin, or Creole languages a plus.

Position is full time onsite in Brooklyn. 

Salary $72,000