Machine Service Representative

Technical Service Agent (Machine Service Representative)

Location: Springfield, MO Pay: $18–$21/hour Schedule: F/T Start Date: June 15, 2026

Join a Team That Keeps America’s Workshops Running

Grizzly Industrial, Inc. is seeking a Machine Service Representative to join our Springfield, MO team. This role is ideal for someone who enjoys carpentry, mechanical work, or hands-on troubleshooting but is ready to transition into a position with less physical labor and more customer interaction. You will use your mechanical aptitude to help customers over the phone with product questions, troubleshooting, and order support.

As a Machine Service Representative, you will provide first-level technical support for woodworking and metalworking machinery. You will answer calls, assist with pre-purchase questions, troubleshoot mechanical/electrical issues, process orders, and help customers navigate parts, manuals, and warranty needs. 

What You’ll Do:

• Customer Support: Answer inbound calls, establish rapport, and provide accurate information.
• Technical Troubleshooting: Diagnose mechanical, electrical, pneumatic, or hydraulic issues using manuals, diagrams, and parts lists.
• Order Processing: Place orders, verify customer information, process payments, set up returns, and handle warranty requests.
• Product Guidance: Answer pre-purchase questions, check inventory, and offer cross-sell or up-sell recommendations.
• Documentation & Reporting: Draft credit memos, process freight/UPS returns, complete reports, and assist with miscellaneous administrative tasks.
• Collaboration: Communicate with leads, supervisors, and coworkers to resolve customer issues efficiently.

What We’re Looking For:

• Mechanical Aptitude: Ability to use, repair, and maintain machines and tools.
• Communication: Clear speaking, active listening, and strong written communication.
• Computer Literacy: Ability to type at least 20 WPM and navigate computer systems.
• Critical Thinking: Ability to assess problems and identify effective solutions.
• Attention to Detail: Accuracy in data entry, order processing, and troubleshooting.
• Customer Service Orientation: Friendly, patient, and helpful approach to customer interactions.
• Adaptability: Comfortable with change and fast-paced environments

Education & Experience:

• High School Diploma or GED required.
• 3+ months of inbound call center experience preferred.
• 1+ year of customer service experience preferred.
• Experience with woodworking, metal working, or electrical systems is a plus (training provided). 

Benefits

• Medical, dental, and vision insurance
• PTO and paid holidays
• 401(k) plan
• FSA/HSA options
• Disability & life insurance
• Employee Assistance Program (EAP)
• Employee discount

If you’re ready to bring your skills to a company known for quality, reliability, and exceptional customer service, we’d love to hear from you. Apply today and grow with Grizzly Industrial!