Customer Service Team Member

Customer Service Intern

We are growing, and we are looking for an enthusiastic and energetic Customer Service Team Member to join our team. Do you have a good understanding of decorating, design, or fashion? Do you have a passion for creating an amazing customer experience each and every day? Do you want to be part of an incredible team that celebrates wins and recognizes performance? If you answered yes to all three, we should talk!

The Showroom Team Member shall:

• Greet in-person and over the phone customers promptly, courteously and professionally.
• Respond to customer inquiries and needs to ensure every customer’s expectations have been exceeded.
• Provide design consultation and sales in the showroom.
• Create inspired aesthetics and merchandising for the showroom.
• Respond to customer and sales team requests to place orders, check stock, prices, etc.
• Relaying back orders and lead times which do not meet the contractor’s deadlines.
• Respond to customer and sales team requests to place orders, check stock, prices, etc.
• Accurately enter any and all orders received according to company policies & procedures.
• Attend training and continual education for sales and/or design consultants.
• Create, promote, and/or be involved in customer events.
• Compile and track product and/or sales data.
• Accurately determine square footage and piece information.
• Handle and effectively solve all customer service issues, complaints, and requests.
• Escalate customer issues, complaints, and requests to Branch Manager when appropriate.
• Respond to management requests in a timely manner.
• Ensure Showroom is neat, clean, and organized at all times.
• Provide support to outside sales team.
• Communicate order details accurately.
• Uphold and advocate all company guidelines and procedures.
• Lead/assist in daily opening and closing procedures.

The Showroom Team Member shall exceed all customer expectations by:

• Creating an open conversation that builds rapport and focuses on customer benefits and solutions.
• Asking engaging questions to determine and respond to customer’s wants and needs.
• Driving Sales Performance by ensuring customer is aware of any and all accessories and complementing products.
• Presenting thorough and confident knowledge of classic and current design trends, material, pricing, and installation ideas.
• Providing samples and other design support (i.e., pictures, color copies, websites, photographs, sketches, brochures, maintenance products, etc.).
• Completing the color selection with dedication to detail.
• Crosstrain and provide support to Customer Service team members whenever needed.