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Title:  Entry-Level IT Technician

Location: Mission: Ignite Powered by Computers For Children, Inc.

Reports To: Site Supervisor

AmeriCorps Program: Ignite Your Life (IYL)

 

Mission: To enhance educational opportunities and enrich lives through technology

Vision: To be the community’s leading technology resource for high-need populations and those that serve them

 

AmeriCorps Program Description:

AmeriCorps members are crucial personnel needed to fulfill the goals of Mission: Ignite’s programs, blending volunteer efforts with identified organizational goals to serve as part of the Mission: Ignite team.

 

As ambassadors for the mission and as part of the Mission: Ignite team, AmeriCorps members will participate in professional development and training opportunities, learning various applicable skill sets that may be useful in future careers. The members will also participate in volunteer opportunities as part of AmeriCorps cohorts and develop a network of mission-minded people in the local region.

 

Position Description:

The Entry-Level IT Technician plays a vital role in the Computer Center within the organization. Reporting to the site supervisor or mentored by Senior IT Technician, the incumbent will diagnose, troubleshoot, and resolve basic hardware and software issues. This person will also contribute to IT projects within Mission: Ignite. This position is an excellent opportunity for individuals looking to start their career in Information Technology and gain hands-on experience in a dynamic service environment.

Duties and Responsibilities (include but are not limited to):

  • Troubleshoot basic hardware and software problems.
  • Set up computers, printers, and devices.
  • Install and update software.
  • Maintain documentation of solutions.
  • Support basic IT tasks.
  • Support other departments and program staff as necessary, ensuring alignment with their duties and responsibilities associated with Tech360.
  • Maintain communication among Mission: Ignite staff, site supervisor, and Tech360 Program clients.

 

Qualifications:

  • High school diploma or equivalent
  • Basic understanding of computer hardware and software.
  • Problem-solving skills
  • Strong communication skills, both written and verbal
  • Must have reliable transportation and a valid driver’s license
  • Willingness to learn and adapt to new technologies
  • Ability to lift and carry items weighing up to 50 pounds; heavier items may require team lifting or mechanical assistance
  • Frequent standing, walking, bending, and reaching throughout the service hours

 

 

Program Benefits:

  • Living allowance for service hours 
  • Education Award at service completion
  • Training on topics including hardware, software, and IT
  • Mileage reimbursements for qualifying travel
  • Eligible for one‑time computer voucher or equivalent device upon completion of service criteria[1]
  • Loan deferment and interest forbearance on qualified student loans
  • You may be eligible to receive a childcare benefit if you have children under the age of 13 and serve full-time
  • You may be eligible to receive healthcare through the New York State of Health: The Official Health Plan Marketplace
  • Many government agencies, higher education institutions, and other employers provide benefits to AmeriCorps alumni


 

[1] An individual who completes 300 or more hours of service (or 2 contracts, whichever is first) is eligible for a one‑time benefit: either an $80 voucher toward a computer purchase or an equivalent‑value desktop/laptop. This benefit may only be used when not renewing a contract with Mission: Ignite, or upon reaching the maximum of 4 contracts. The voucher cannot be combined with any other discount.